Job Information
City of Lenexa Rec Services Manager in Lenexa, Kansas
Rec Services Manager
Department: 500001 Rec Center -Admin
Location: Lenexa, KS
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The City of Lenexa is currently accepting applications for a Rec Services Manager who enjoys working with the public and has exceptional customer service and leadership skills to join our team. This position will work at our Lenexa Rec Center facility.
Why come work with us? At the City of Lenexa, our employees are dedicated to the City-s core values - integrity, service, teamwork, dedication, vision and caring. We all chip in and roll up our sleeves to deliver exceptional customer service. You-ll have the opportunity to work on exciting projects that impact and support the community we serve.
Position Summary
The Rec Services Manager is a management position in the Parks and Recreation Department responsible for supervising, assigning, reviewing and participating in the work of full and part-time staff responsible for daily customer service activities and overall support of the Parks and Recreation Department. This position directs staff that regularly assist external and internal customers with a variety of inquiries and requests including program registrations, facility reservations and facility rentals; and as supervisor, resolves customer complaints and concerns. Work is performed with latitude for decision-making within established guidelines and with general supervision from the Assistant Parks and Recreation Director/Deputy Parks and Recreation Director.
Essential Functions, Duties and Responsibilities
Directly supervises Customer Service Supervisors including recruiting, hiring, training and evaluating employees- work. Plans and supports professional development activities for staff. Proactively resolves work-related problems or assists employees in solving problems. Initiates plans to motivate employees to achieve division goals and evaluates results.
Oversees departmental software and related databases including set-up, maintenance and reporting of data. Provides recommendations for future registration software and hardware.
Manages the department web page listing and information and serves as the department liaison to Communications and Programming Staff for updates and changes.
Establishes and implements operating schedules for Customer Service, policies, procedures, goals and objectives. Delegates tasks and responsibilities to staff to ensure successful completion of all objectives.
Manages department internal staff communication avenues that include video and newsletter format. Works closely with the management team to create the department message and provides administrative support in creation.
Responsible for coordinating all activities associated with cash handling, gate staff/volunteer scheduling, resale items and final reporting for festivals and special events.
Assists other divisions with all customer service procedures, training and program rental/registration.
Oversees customer service front-line operations, policy and procedures at Community Center, Thompson Barn, Legler Barn and Recreation Center.
Oversees department scholarship program. Processes applications, maintains records and verifies program policy and procedures are being followed. Analyzes program growth and sustainability.
Assists Recreation Center Manager on membership goals, member retention plan and member appreciation events.
Drives City and/or personal vehicle to perform essential functions of position.
Qualifications
Minimum: Bachelor-s degree in parks and recreation administration, public administration or related field; five years of experience in municipal parks and recreation with at least three years in a supervisory role; or an equivalent combination of education and experience. Must possess and maintain a valid driver-s license and have satisfactory credit history. Must obtain First Aid/CPR/AED certification within six months of employment. Must complete required NIMS IS-100, IS-700 within three months and IS-200, IS-800 training within six months of employment.
Desired: Certified Parks and Recreation Professional (CPRP) certification.
Compensation and Benefits
Salary hiring range is $64,222 to $74,451 DOQ and directly related experience.
In addition to competitive pay, a full-time career with the City of Lenexa comes with a comprehensive benefits package including medical, dental and vision insurance, a robust health and wellness program, up to $25,000 in tuition reimbursement, excellent retirement plans, an on-site health clinic, and a culture that promotes teamwork and work-life balance.
Offers of employment are conditional upon successful completion of a pre-employment background check, drug screen, physical and a credit check.
To apply please complete an online application. Must include a resume and cover letter. Application submission deadline is April 4, 2024.
As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3003665&source=3003665-CJB-0)