Job Information
Aston Carter Sales Support Specialist in Lenexa, Kansas
Job Title: Sales Support SpecialistJob Description
We are seeking a dedicated Sales Support Specialist who will be responsible for daily communication with customers, managing orders, and ensuring customer satisfaction. This role involves processing customer orders, handling complaints, creating return authorizations, and compiling reports. You will play a critical role in maintaining the smooth operation of our sales support functions.
Responsibilities
Communicate daily with customers regarding timelines, deliverables, and other customer service-related topics.
Process customer orders in the ERP system, confirm stock, provide price confirmation, delivery dates, and additional information needed for production schedules.
Manage discontinued items and ensure shipping holds are removed.
Receive customer complaints and coordinate product return/complaint resolution with the returns department.
Create and process Return Merchandise Authorizations (RMAs) for returned products, ensuring proper documentation and tracking.
Submit and track carrier claims for lost or damaged shipments, maintaining communication with the carrier to provide updates to the customer.
Monitor order shipping times to ensure they meet the average turnaround time.
Compile statistical analysis and prepare various reports as requested internally or by customers.
Essential Skills
Proficient in using Excel, Outlook, and other Microsoft Office applications.
Experience with the ERP system Dynamics 365 (D365) or a similar ERP system.
Experience working in a warehouse or distribution center setting.
Highly organized with strong order entry and customer support skills.
Excellent verbal and written communication skills.
Detail-oriented with proven quality-driven work habits.
Additional Skills & Qualifications
Bachelor’s Degree, strongly desired.
1-3 years experience in a business-related admin/support role.
Work Environment
Our company offers a great culture with the ability to work in a hybrid setting after a 2-month training period (1-2 days remote). Employees enjoy annual bonuses based on company performance and finish work an hour early at 4 pm every Friday.
Pay and Benefits
The pay range for this position is $20.00 - $21.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lenexa,KS.
Application Deadline
This position will be accepting applications until Dec 25, 2024.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.