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Jack Henry & Associates Senior Manager of Operations: Enterprise Lending in Lenexa, Kansas

Senior Manager of Operations: Enterprise Lending



Position Level

Senior Manager


Implementation & Support

Position Type


Working Time



Allen, Texas, Lenexa, Kansas, Remote, Remote, Springfield, Missouri

Travel Requirements


Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are seeking a Senior Manager of Operations to join our Loan Install team that is focused on supporting our loan origination platforms. These platforms provide functionality to manage activities involved in commercial and consumer loan origination processes such as pipeline and workflow automation, credit analysis/underwriting, financial spreading, presentation report, and auto-decisioning automation, along with many other lending management tools. As a Senior Manager of Operations, you will be responsible for providing strategic management to the implementation teams, encompassed in Enterprise Lending. The ideal candidate has extensive experience supporting a loan origination platform solution. They have outstanding leadership skills and ability to identify opportunities to make processes and procedures more efficient.

This position will be filled to work at any Jack Henry office locations or Remotely within the U.S.

The target salary range for this position is $100,000 - $150,000, based on location and experience.

What you’ll be responsible for:

  • Through subordinate managers:

  • Oversee accurate and timely installations of new or enhanced products and services. Ensure installations meet customer expectations and are in accordance with contract terms and conditions.

  • Oversee post-sales technical product support activities and facilitates resolution of technical problems on any and all products.

  • Ensure all questions regarding functionality are thoroughly researched and resolved.

  • Maintain accountability over the revenue goals of the business unit.

  • Assist with the release of new software products to user base.

  • Assist with updates and/or changes to application code.

  • Assist with the delivery of software application training to customers.

  • Assist with customer consulting or custom project activities.

  • Assist with the sales process with pertinent information such as quotes, installation dates, and may participate in sales meetings.

  • May perform other job duties as assigned.

What you’ll need to have:

  • A minimum of 10 years of experience supporting or using a loan origination platform; or 10 years of experience in Commercial and/or Consumer lending.

  • Minimum 3 years of leadership experience in a supervisory role or above.

  • Strong communication and relationship management skills.

  • Ability to travel up to 20% to attend JH meetings, trainings, and/or professional conferences.

What would be nice for you to have:

  • Bachelor’s degree in Economics, Finance, Accounting, or Business.

  • Experience working in Agile environments.

  • Familiarity with such solutions as CRM, Jira, Azure.

  • Knowledge of Jack Henry products and related 3rd party products.

  • PMP / project management experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programs (https://jackhenry.avature.net/careers/LifeAtJH) to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibility (https://www.jackhenry.com/corporate-responsibility) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.