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Jack Henry & Associates Senior Technical Business Analyst in Lenexa, Kansas

Senior Technical Business Analyst



Position Level

Individual Contributor


Information Technology

Position Type


Working Time



Allen, Texas, Lenexa, Kansas, Louisville, Kentucky, Remote, Remote, Troy, Michigan

Travel Requirements


Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The Senior Technical Business Analyst will be joining one of our back-end services teams that is responsible for Jack Henry's Enterprise API Gateway and Jack Henry's Consumer and Enterprise Identity Provider services. This is a dynamic, agile software delivery team that provides an enterprise-level authentication integration platform and contributes to a mission-critical set of applications. The Senior Technical Business Analyst lives at the intersection of product and engineering, helping translate business requirements into technical specifications for our enterprise integration platforms.

You are infinitely curious and thrive in an environment where you are constantly learning and growing. You want to be somewhere that you are trusted and surrounded by great engineers who rely on your input into the products being developed. Although you work in a team you are self-motivated and able to work with independence. You care deeply about your work, your team, and the business.

This position will be filled to work Remotely within the U.S.

The target salary range for this position is $74,800 – $125,000, based on location and experience.

If you are interested in this position, please apply on or before October 2, 2023.

What you’ll be responsible for:

  • Interacting with product teams and stakeholders to gather system requirements.

  • Creating requirements and system documentation as well as contributing to engineering and end-user documentation.

  • Interacting with engineering teams to accurately describe product requirements.

  • Learning and staying up to date on trends and best practices in areas relevant to your team.

  • Assisting in application, system, and user-acceptance tests.

  • May perform other job duties as assigned.

What you’ll need to have:

  • A minimum of 7 years of technical business analysis experience or software engineering experience.

  • Experience interacting with REST APIs.

  • Experience reading and interpreting API documentation.

  • Strong Documentation Capabilities including workflow and sequence diagrams.

  • Excellent communication skills (written and verbal).

  • Ability to travel up to 10% to attend JH meetings, trainings, and/or professional conferences.

What would be nice for you to have:

  • Experience in banking, government, or other high security or highly regulated systems.

  • Experience with NodeJS. JavaScript, and/or TypeScript software teams.

  • Business analysis or technical business analysis experience with larger-scale or complex project work.

  • OAuth and Open ID Connect experience.

  • Experience developing and integrating with Identity and Access Management platform.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programs (https://jackhenry.avature.net/careers/LifeAtJH) to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibility (https://www.jackhenry.com/corporate-responsibility) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.