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Thermo Fisher Scientific Technical Service Representative in Lenexa, Kansas

J ob Title: Technical Service Representative

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,

protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in

achieving your career goals.

What will you do?

  • Acquire basic use of computer system for purposes of information retrieval and order entry.

  • Receive and process customer calls and emails, providing technical assistance, support and follow-up.

  • Record daily calls and all appropriate information.

  • Assist with calls regarding product discrepancies, document appropriately and follow-up where necessary.

  • Notify customers of Quality Systems field notifications.

  • Provide proactive technical support to customers requiring special handling from an assigned region(s).

  • Interface frequently with other departments to provide seamless support to customers and the field sales organization.

  • Optimize sales performance through a partnership with the Customer Care Representative, the Customer and Field

  • Sales; ensure maximum customer satisfaction by resolving customer concerns in the most timely and efficient

  • manner possible. Communicate the final resolution of all product issues to the Customers, Field/Internal Sales

  • Representative(s), and internal personnel, if required.

  • Assist with calls from Field/Internal Sales Representative(s).

  • Provide technical support for Order Entry, Customer Service and other Thermo Fisher Scientific personnel regarding

  • product inquiries, availability and catalog numbers.

  • Provide in-house personnel with information on product requests and other competitive activity.

  • Work with Product Managers to keep product information up to date, and to keep Technical Service Department

  • informed of product up-dates.

  • Attend professional workshops and seminars as assigned.

  • Prepare and present training topics on what is current in microbiology.

  • Promote Microbiology Division as Technical Service Representative at tradeshows and attend outside functions

  • associated with these events.

  • Review outside Technical Publications for applicability to Microbiology Division.

  • Assist Customer Service and Order Entry with orders and phone calls as needed.

  • Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management.

  • Perform customer conversion validations.

Travel

Occasional travel for onsite customer visits. Up to 25%

How will you get here?

Minimum Requirements/Qualifications:

  • Possess bachelors degree in Medical Technology, Microbiology or similar clinical laboratory science.

  • Possess experience in the area of clinical laboratory science, medical technology, particularly microbiology.

  • Possess excellent oral and written communication, and problem-solving skills.

  • Must be proficient in Microsoft Office, including Word, Outlook and Excel.

  • Prefer the ability to work without direct supervision.

  • Prefer telephone or sales experience.

  • Experience specializing in the area of Molecular Microbiology in a clinical and/or food safety laboratory, including RTPCR, is a plus.

  • Position may require Covid-19 vaccination and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.

Relocation Benefits

This position does not offer relocation benefits

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our

singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual

orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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