Job Information
Insight Global Tier I Support Tech in Lenexa, Kansas
Job Description
Insight Global is seeking a Teir I Support Tech. This person can sit fully remote for this 6-month contract. This Support Tech is joining the team to help two other members with a specific product line. They will be responsible for resolving anywhere from 5-20 cases a day. They will use proprietary software, and they will address issues via phone, Client Portal, email, etc. Then they will review the information and define the problem and escalate/track accordingly. They will be editing, implementing, and verifying fixes in the CMS. The pay range for this role is $23-$30 an hour.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
0-3 years of software support/help desk experience
Must know the basics of how to open, transfer, fix, and save
Experience using ticketing systems -- proprietary or not
Strong problem-solving and troubleshooting skills
Must be comfortable speaking with external users via phone
Need strong communication skills -- written and verbal
Ability to work independently as well as collaborate with a team SalesForce experience
Logfile or coding experience
Experience with web-based payment devices null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.