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CommunityAmerica Credit Union UX & Market Researcher in Lenexa, Kansas

CommunityAmerica is looking for a UX & Market Researcher in Lenexa, KS to help drive the customer research process and design user experiences for our marketing and digital applications. You’ll play a key role in helping improve existing offerings, coming up with ideas for new products, experiences, and initiatives, and iterating on early-stage pilots.

The position requires a user-centered and data-informed approach focused on understanding our customers, generating great ideas, and validating those ideas to create products, services and improve processes that delight users.

We use both quantitative and qualitative data to inform our design decisions and deliver experiences that deliver financial well-being for our members. To realize this vision you will work collaboratively with product managers, engineers, agencies and other stakeholders throughout the development lifecycle.

  • Conduct research using a variety of methods (questionnaires, surveys, unmoderated, and moderated tests) and tools; Consolidate your research into actionable, data-driven insights

  • Choosing the property research method to use; Understanding of qualitative, quantitative, user-centered design methodologies, and mixed methods

  • Engage directly with users to gain a deep understanding of their goals, validate designs, conduct quick rounds of usability testing, incorporate insights into the design thinking process

  • Develop timelines for research projects and other related-operational duties

  • Assist with mapping customer journeys, visualizing concepts through storyboards, user workflows, building intuitive interactions and rapid prototyping

  • Iterate and evolve the way we design for and learn from our end users.

  • Partner with team members to generate new ideas and bring them to market

  • Share findings and recommendations with the broader team

  • Help stakeholders understand best practices and approaches for user research

  • Perform other duties as assigned.

Education and Experience:

  • Bachelor's degree in UX, HCI (psychology/cognitive science), marketing, research, or related field

  • 2-3 years of work experience. This experience can be from out of school or demonstrated through significant professional internships while in college.

  • 2 years of work experience or significant internships while in college and an advanced degree in a related field such as Psychology, Behavioral Science, or Marketing.

Knowledge, Skills and Abilities:

  • Proven qualitative user research experience (user interviews, moderated user testing, etc.) and discovery techniques.

  • Familiarity with human-centered interaction design

  • Excellent interpersonal and communication skills – demonstrated ability to work with and through team members.

  • Independent, self-starter

  • Problem-solving skills – Determine what problems users are experiencing and recognize potential user problems and brainstorm action steps to solve them. Basic understanding of excel & data analysis a plus.

  • Ability to translate information into actionable insight and communicat ideas in a compelling way.

  • Curious, disciplined, with a mindset toward learning and growth. Deeply interested in their work. Enjoy learning about the perspectives of others in the field.

  • Attention to detail

  • Time and organizational management skills

  • Ability to work in projects that are ambiguous in nature

  • Understanding of common software project management and agile development

Preferred Knowledge, Skills and Abilities:

  • Experience with usability testing and research tools such as UserTesting, SurveyMonkey

  • Understanding of the Design Thinking process

ID: 2124

External Company Name: CommunityAmerica Credit Union

External Company URL: https://www.communityamerica.com/

Street: 9777 Ridge Dr