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Communications Officer

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Lincoln County\ \ \ \ \ \ \ \ \ Sheriffs Department

Position Summary

Under the supervision of the Lincoln County Sheriff and the Undersheriff the Communications Officer position is a non-exempt position under FLSA. Primary responsibilities include responding to incoming telephone calls, answering 911 emergency calls, monitoring and transmitting information via two-way radio to officers and emergency response personnel. Employee must possess excellent interpersonal communication skills, have the ability to multitask while working well under intense pressure and job related stress. Employee must treat all information seen and heard in their position as confidential information. The employee must be at their job performing the essential duties on a regular basis with no excessive absences. This employee has limited access to protected health information.

Essential Functions

Transmits calls to officers and emergency services personnel via two-way radio;

Maintains radio contact using proper radio 10 codes with department personnel at all times;

Follows all Federal Communications Commission rules and regulations;

Answers incoming telephone and 911 calls;

Maintains NCIC records and validates entries;

Maintains radio communication and telephone logs;

Monitors alarm and security systems;

Handles weather information and dispatches storm spotters as needed.

Marginal Functions

Performs jail security checks as needed;

Operates emergency standby electrical system for Communication Center;

Assists with food and medical services in County jail;

Performs pager tests on scheduled dates and times;

Performs general housekeeping and office duties in Communications Center;

Keeps informed of current police bulletins & posted information;

Summarizes and informs activities to relief shift;

Assists with Emergency Preparedness response as assigned, according to chain of command;

Performs other duties as deemed necessary or as assigned.

Communications Officer

Position Requirements

Lincoln County\ \ \ \ \ \ \ \ \ Sheriffs Department

EXPERIENCE:\ Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within six months of employment.

EDUCATION:\ A high school diploma or GED is required. Employee must possess a valid Drivers License. This employee is required to be NCIC certified by the Kansas Highway Patrol and Emergency Medical Dispatch certified within 6 months of employment.

TECHNICAL SKILLS:\ This position requires the ability to operate a telephone, radio system and computer with a high degree of accuracy. Employee must possess a strong command of the English language and ability to communicate effectively. Employee must have the ability to read and interpret maps and follow instructions efficiently. The ability to remain calm in stressful situation and apply logical thinking in determining a proper course of action in a minimum of time is necessary. This employee will need to have the ability to multi-task. Employee will need to have a thorough knowledge of locations of streets, buildings, highways, and railways.

PROBLEM SOLVING:\ Some degree of problem solving is involved in this position. Problems this employee may encounter include dealing with 911 emergency calls and other emergencies. Employee must have the ability to handle and resolve emotional or confrontation l situations. Confidentially is a must for this position.

DECISION MAKING:\ Decision making is involved in this position. Decisions this employee may encounter include deciding which emergency response service is most appropriate to respond during an emergency. Employee must have the ability to analyze a situation accurately and to take or suggest an appropriate or effective course of action.

SUPERVISION:\ This position works under the daily supervision from the Sheriff and Undersheriff and does not have supervisory responsibilities over subordinate personnel.

FINANCIAL ACCOUNTABILITY:\ Employee does not have direct control over department resources, and does not participate in the annual department budget process.

PERSONAL RELATIONS:\