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\ \ IT Support Specialist II\ \ Department: 3670003530 Registrars Office\ Job no: 516201\ Employment type: Staff Full Time (Unclassified - Regular)\ Location: Manhattan, Kansas\ Worksite: Hybrid eligible (partially remote, must reside in US)\ Categories: Computer Science / Information Technology\ Pay Grade: 08A\ \ \ About This Role:\ \ This position supports university administrative systems within the Academic Technology unit in the Office of the Registrar. Systems include but are not restricted to student information system (KSIS/PeopleSoft Campus Solutions), room scheduling system (25Live), catalog system (Acalog), course and curriculum management system (Curriculog), degree audit system (uAchieve/DARS) and SSC Navigate.\ \ Job Duties Include:\ \

• Assists Associate Registrar for Academic Technol0gy in the configuration, maintenance and testing of enterprise-wide student systems
• Analyzes, troubleshoots and documents business problems to ensure system issues are identified, reported, tracked, and resolved rapidly
• Serves as a liaison between technical staff and functional staff in troubleshooting and problem solving system issues
• Participates in system upgrades by evaluating delivered functionality, testing, and participating in go-live activities.
• Serves as a key functional analyst for KSIS and applies knowledge of multiple software systems to ensure accuracy of data amongst the systems.
• Creates specifications and submits request to central IT for custom programming development
• Creates and updates electronic forms and workflow structures
• Writes complex internal reports and queries
• Evaluates new functionality that may benefit the university, work with central IT to enable testing, and use vendor provided documentation to configure and test. Apply new functionality to K-State business problems and system issues.
• Trains personnel and gives university-wide presentations on use of university systems
• Supports internal office functions and university administrative systems and requires a working knowledge of all areas within the unit; cross trains with other department functions to facilitate support and coverage.
• Requires excellent communication skills, technical understanding, and customer service orientation in all areas of the Division of Enrollment Management and Office of the Registrar. Communicates a universal knowledge of all positions in the Office of the Registrar related to student academic records and key university systems.
• Demonstrates quality service, innovation, creativity, ethical and proactive behavior and a working knowledge which includes but is not limited to: basic student records (program/plan, grades, enrollment, academic standing, graduation, etc), class and room scheduling, grade processing, and security
• Supports the overall mission of the University, Enrollment Management, and the Office of the Registrar. Works to solve student issues with other areas of campus and special projects as assigned
• Promotes a culture of diversity, innovation, communication, and meaningful relationships, participate in internal and external professional development opportunities, and takes on additional duties as assigned.

\ \ Why Join Us:\ The Office of the Registrar provides services to all University stakeholders in support of the institutional mission. We strive to provide excellent customer service that encompasses empathy, patience, passion, persistence, and a sincere desire to improve. We believe communication is crucial to our miss on, must reflect our values, and must demonstrate the respect we hold for our community. We maintain the integrity and privacy of the student academic record in a manner that meets student needs and complies with federal, state, and University regulations. We take pride in our integrity and recognize how accountability for our actions is interwoven into our responsibility to one another and the University. We value differences and demonstrate respect for human dignity. We further affirm the worth of each member of our Office and those in the university community by treating each individual with respect and courtesy. Technology and innovation are vital in our desire to embrace intellectual curiosity and creative problem-solving. We aspire to collaborate with the University by providing innovative and solutions-based service.\ \ Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits\ \ We Support Diversity and Inclusion:\ Kansas State University embraces diversity and inclusion. The university actively seeks individuals