Allied Universal* Vertical Markets Manager, Commercial Real Estates and Facilities Management (Wichita, KS) in Manhattan, Kansas
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Allied Universal is hiring a Vertical Markets Manager, Commercial Real Estate & Facilities Management, to support assigned existing Corporate/Commercial Real Estate Accounts. The primary focus of this role is to serve as a critical escalation point for strategic clients and internal stakeholders, and to help deliver security programs that are measurably superior to those of our competitors in the market. This position will provide guidance and oversight relating to service assurance, client retention, and program administration, in a multi-party outsourced security services environment. Key areas of support include, operational reviews, performance metric tracking, strategic relationship management and contract compliance within established master services agreements. The Manager will develop and update Key Performance Indicators, assist in program design and delivery, and maintain statistical data to help achieve defined, favorable outcomes.
+ Assist in the development and ongoing support of security programs for large real estate clients; objectives to include establishing best practices, client retention, expansion of services within accounts, and formulation of policies in accordance with applicable AUS policies, regulations and standards.
+ Engage directly with client account teams, Alliance Directors, and regional sourcing teams; act as a liaison between client teams and AUS regional branch teams.
+ Track and report compliance related data for strategic CRE & FM vertical accounts, analyze for trends and provide suggestions for continuous improvement.
+ Lead and/or participate in Quarterly Business Reviews (QBR’s) of assigned accounts.
+ Assist with billing/accounts receivable resolution on assigned accounts not in compliance with contracted terms.
+ Conduct periodic site visits and audits of accounts to verify regulatory, contractual and policy compliance and report findings to the appropriate management level
+ Provide in-depth support at sites where issues have been identified that could impact the retention of the account.
+ Assist with transitions and account set ups as well as significant involvement with client retention initiatives.
+ Know, adhere to, and enforce standards as listed in the AUS Employee Handbook and client performance standards.
+ Drive proactive engagement between AUS service divisions (Technology, Risk Advisory & Consulting, etc.) and client account teams to ensure AUS technology solutions are integrated into service delivery.
+ Utilize WinTeam, DOMO and other programs to produce and deliver key performance indicators and relevant reports which require interpretation and action for effective business management.
+ Must be willing to travel as needed, including extended overnight stays with the ability to work a flexible schedule which may include evenings, weekends and holidays as requested or required. Travel is estimated at 25-30%.
+ Performance will be evaluated based on, but not limited to, providing quality customer service, and assisting in achieving the financial goals and objectives of Allied Universal and the CRE & FM Vertical.
+ Assist with financial administration of Strategic Supplier Programs; monthly/quarterly spend tracking, fee/rebate calculation and approval where applicable.
+ Maintain confidentiality of all information and data.
+ Perform other related duties and responsibilities as assigned or required.
Education and Experience:
+ Meet Allied Universal Security Services hiring qualifications:
+ A Bachelor's degree or equivalent work experience.
+ Outstanding interpersonal and communications skills (verbal and written), to the level of effectively drafting policy, training materials and presentations.
+ Previous payroll, billing, and scheduling experience is preferred.
+ Experience in the use of Win Team or a comparable ERP System is preferred but not required.
+ Demonstrated experience managing customer accounts, particularly as part of a portfolio-based model with geographically dispersed locations and/or multiple accounts reporting up to a single client
+ Proven track record of developing and engaging people to achieve superior results. A self-starter with strong ability to "get things done" internally and externally through personal influence (vs. direct authority).
+ Flexible and adaptable to working with both internal clients and external clients, acting as a liaison and advocate for the interest of both parties, towards reaching mutually beneficial outcomes
+ Exceptional ability to collaborate with high-level executives in both the client/prospect organization and their own organization.
+ Demonstrated ability to work in and facilitate a team-oriented management