Pfizer Customer Service & Planning Lead in McPherson, Kansas
This leadership position is accountable for the overall Customer Service and Planning function at the McPherson site.
The Customer Service function includes customer interface, demand & supply management, Long Range Volume Forecast process, capacity and volume analysis, order fulfillment and trade compliance. The Customer Service Team is the liaison between Global Supply Chain and the McPherson (McP) Site to ensure monitoring market inventory levels, working with operations and above site teams on priorities and processing orders timely and accurately, in order to meet our supply commitments.
This role will also have Planning oversight and responsibilities which include:
Managing talent and developing skills to enhance capabilities of Team
Buying & planning of raw materials, Active Pharmaceutical Ingredients (API) & components to support production requirements
Master scheduling of filling & packaging lines for Pfizer and PC1 products
Partnering with Above-Site Planning (ASP) and Brand Supply Leads (BSL) to align on production schedules, budget processes and performance metrics
Leading the Site Operations Plan (S&OP) and volume forecasting activities
Managing inventory of raw materials, work-in-process and finished goods, including identifying areas of optimization
Leading the Material Review Board (MRB)
Required to maintain a culture of compliance, audit readiness, customer focus, innovation and inclusion. Provide leadership and guidance through appropriate application of technical knowledge to troubleshoot challenges and identify and implement process improvements. Collaborate with operations, quality, controlled substance COE, logistics, finance, supply chain planning and scheduling and a m ember of the Supply Chain Operations Leadership Team.
This position reports to the Supply Chain Leader:
Customer Service / Trade Compliance
Governance over % in stock, lead time attainment and overall customer service levels for McP site to be a highly orchestrated supply network
Connection between the Above site /AMP hub and McP site to monitor market inventory levels, supply issues, customer requests and orders (e.g. samples, documentation etc.)
Facilitates relationship between site operations and market customers
Secures accurate demand plan for the site by proactively managing changes and exceptions in multiple systems
Analyzes and negotiates supply strategy and maintains supply chain agreements with each customer
Coordinates customer communications and site customer service metrics
Interacts with multiple plant departments to ensure that customer service and inventory goals are met
Supports new product launches, product transfers and change projects
Provides input into the site Sales/Demand and Operations Planning process
Supports audits and provides necessary batch tracking
Responsible for coordination of discontinuation and product transfers, as the initial point of contact to start the process at the site (WO charges, master data updates, planning modifications, etc.)
Interaction with US deployment team to coordinate outbound shipments to the DCs for domestic or ROW supply.
Develop and maintain Drug Product rate standards, process simulations, and systems to input and collect production data.
Drive key aspects of the annual budget process, working closely with Finance and Production management.
Assure appropriate performance metrics exist and are in use for responsible plant area, including shop floor as well as management level metrics.
Using the typical Industrial Engineering tool set, analyze and assess shop floor related data, creating information for the plant to make sound decisions and prepare for the future.
Trade Compliance Main Goal: Ensure compliant movement and storage of materials. Regulations in scope include controlled substance, dangerous goods, alcohol, import/export (customs), state boards of health (distribution and controlled substance) and temperature control.
Buying & Planning
Manage and coordinate the placement of purchase orders for all procured items in support of production schedules
Partner with Procurement to improve overall supplier performance, identify plans to mitigate supply issues, and meet Price Per Variance (PPV) targets
Establish appropriate safety stock levels to ensure inventory coverage of procured items, including new product introductions/launches
Manage the development and coordination within the established frozen period of a daily and weekly production schedule for Pfizer and PC1 products
Partner with Above Site Planning to ensure volume forecast is aligned with demonstrated capacities and operational performance
Assure maintenance of an accurate production schedule for all production areas (filling, inspection, labelling, packaging)
Ensure optimization of plant assets (e.g. lyo units)
Own the Site Operations Plan (S&OP) volume forecasting process, and lead governance meetings to review performance against plan
Develop a production plan in support of new product introductions/launches
Establish schedule attainment and customer service metrics, measure plan against performance, and identify improvement actions
Manage the creation of the Site inventory budget in partnership with Finance and Above Site Planning
Establish business processes to ensure Site meets inventory budget, identify opportunities to optimize inventory and follow up on action plans
Assure a Material Review Board is routinely conducted to review status of aging inventory, and generation of Material Destruction Orders (MDOs) in compliance with Corporate and Site procedures
Manage the return goods authorization and vendor credits processes
Partner with Logistics/Warehouse and Operations to assure accurate inventory management of raw materials, work-in-process and finished goods quantities
"Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact."
Bachelor's degree with 7+ years of experience in a regulated industry (pharmaceutical experience preferred) OR
Master's degree with 3 years of experience in pharmaceutical or similarly regulated industry experience.
Minimum of 3 years at the managerial level successfully directing and developing staff level colleagues
APICS or related certification desired
SAP experience desired
Effective written and oral communication skills including presentation skills
Exposure to multiple manufacturing practices, supply chain management, inventory maintenance and project management experience highly desirable.
The candidate must have excellent verbal and written communication skills, presentation skills, ability to share vision, direction, and data with colleagues across all levels and in a wide range of different work groups.
Demonstrated skills in leading, planning, integrating, coordinating similar/related teams, work processes and/or functions. Thorough knowledge of continuous improvement methodologies, including Lean.
Demonstrated interpersonal leadership and accountability in day-to-day interactions with focus on customer needs and process requirements is required.
Considerable demonstrated skills in communicating (oral and written) effectively with diverse individuals/groups; facilitating trust and understanding; and developing, influencing and managing work, employee and customer relationships.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Weekend and evening work may be required as supply situations dictate.
Other Job Details:
Last Date to Apply for Job: January 22, 2021
Eligible for Relocation Package: Yes
Eligible for Employee Referral Bonus: Yes
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EEO & Employment Eligibility
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Logistics & Supply Chain Mgmt