Job Information
Thermo Fisher Scientific Sr Site Specialist - Order Management in McPherson, Kansas
Job Description
The Customer Channels Group, within Thermo Fisher Scientific, delivers a comprehensive array of products and services to the scientific research, healthcare, safety, and industrial markets. Our portfolio offers the broadest array of consumables, equipment, and supplies, sourced from thousands of manufacturers around the world!
We serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies. We also offer our customers supply-chain managerial services, delivery systems, and business solutions that enable them to lower their costs, enhance efficiency and focus on their core areas of expertise. We offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers, and fuel growth for shareholders and employees alike.
Managed Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectiveness. Examples of these services are Stockroom and point-of-use inventory management, sourcing and order management, and other accommodations services like gas cylinder management, and media preparation. We provide a unique competitive advantage at over 180 customer sites globally, which deepens the customer relationship and raises the barrier to entry by competitors.
Job Description
Job Title: Senior Site Specialist
Reports To: Regional Supervisor
Group/Division: Customer Channels Group/RMD/Managed Services
Career Band: III
Location: McPherson, KS
No. of Direct Reports: 0
FLSA Status: Non-Exempt
Position Summary:
This position is primarily focused on Order Management. This position will utilize the advanced functionality of systems and applications such as ULS IM, Mainframe, SAP, and the Microsoft Office suite of programs. Customer interface communication skills are required. It is also expected that this position will have an understanding of performance metrics, and the ability to capture necessary data pertaining to individuals or team activities. Data integrity and attention to detail are paramount.
Essential Functions:
Follows well-defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisors (and Team Lead) regarding daily duties.
Makes decisions and utilizes available resources to meet customer requirements, independently.
Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.
Demonstrates proficiency at capturing, presenting, and explaining job or site-specific performance metrics.
Communicates with the supervisor any customer issues or potential problems and may help identify solutions. Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of the site trainer and management team.
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works effectively with a diverse cross-functional team.
Embraces Practical Process Improvement (PPI) methodologies.
Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
Performs other duties as assigned.
Minimum Requirements/Qualifications:
Must be able to read, write and speak English.
Must possess a High School Diploma.
Maintains Thermo Fisher Scientifics’ Four-I Values.
1+ years related experience required
Non-Negotiable Hiring Criteria:
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Must be customer focused to deliver excellent customer service including maintaining a professional appearance at all times.
Must possess the operating skills to use handheld scanners and learn to enter data in various systems as necessary.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met, and to capture, present and explain job or site-specific performance metrics.
Must be proficient with a computer and the Microsoft Office suite of software.
Working Conditions:
Works primarily at customer locations, in an office environment including cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations, and laboratory environments
May be required to work independently at customer location.
May be able to use material handling equipment such as push carts and pallet jacks.
Depending on the area of the building, personal protective equipment may be worn including steel-toed shoes, lab coats, coveralls, hoods, facemasks, hairnets, and/or safety gloves.
May pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)
Must be able to work overtime as required.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one global team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.