Banfield Pet Hospital Certified Veterinary Technician in Merriam, Kansas
S UMMARY OF J OB P URPOSE AND F UNCTION
The Veterinary Technician supports the veterinarians in ensuring q uality veterinary care for all p ets, advocates for p ets, educates clients on all aspects of p et health, and ensures a safe and effective hospital environment.
E SSENTIAL R ESPONSIBILITIES AND T ASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality p et care and to maximize the veterinarian's productivity.
Lead communications with veterinarians and vet erinary medical team to maintain the flow of patients.
Provide professional, efficient and exceptional service at all times. This includes performing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring that clients and p ets are comfortable in the hospital, and monitoring hospitalized or surgical p ets.
Educate clients about Optimum Wellness Plans, preventive care, p et health needs, any diagnosis or treatment, hospital services and other issues.
Obtain relevant information and history from clients and maintain proper and complete medical charts.
Ensure the safety of p ets, clients and associate s by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts regarding duties of credentialed veterinary technicians.
Mentor other paraprofessionals in the hospital. Other job duties as assigned.
T HE F IVE P RINCIPLES
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
H IRING Q UALIFICATIONS C OMPETENCIES
Leadership Personal Learning Customer Focus Peer Relationships Action Oriented Listening Functional Ensure medical quality Effective communication Drive for R esults Priority Setting
C APABILITIES AND E XPERIENCE (C AN D O ) Ability to multi - task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accurac y or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job speci fic terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos int o order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous an d informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical abi lity - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outl ook, Word and Excel.
A TTITUDES (W ILL D O ) Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility wh en both big and small tasks need to be done. Integrity – Firmly adheres to th e values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence – Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demea nor while dealing with stressful situations.
SPECIAL W ORKING C ONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around p ets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often requir e more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, cr ouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds . Requires good hand - eye coordination, arm - hand - finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of p ets that may bite or scratch, and on occasion, exposed to anesthesia , radiation, biological hazards and medication/controlled substances.
E XPERIENCE , E DUCATION AND / OR T RAINING Veterinary technician certification or licensure required (CVT, RVT, LVT, and LVMT). Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program , or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities . High School Diploma or equivalent preferred . Must be able to perform al l required skills of AVMA accredited veterinary technology programs at a level in which to aid in the efficiency of the practice . Must be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive substances. One year related experience required with customer service preferred.
WE ARE A DRUG - FREE, SMOKE - FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orienta tion or National Origin.