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CTG Epic Inpatient Analyst in Olathe, Kansas

Epic Inpatient Analyst

United States

Healthcare IT

Jun 13, 2022Post Date

22201667Requisition #

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Location: Wisconsin

Duration: 2 years total (long-term role)

Remote – 1 trip for Go Live

Start: ASAP

Epic Support Analyst

CTG is seeking an EpicInpatient Lead Generalistto support a client in the midwest region. The Application Analyst participates in the day-to-day, “keep the lights on” support of the Epic Inpatient modules, including Orders, ClinDoc, Stork, ASAP, CCM, Bugsy, and Security. This is a remote 2-year project!

Job Responsibilities will include:

  • Provide application support services for the Epic Inpatient module suite, including break/fix resolution and regular maintenance tasks

  • Troubleshoot complex break/fix incidents and provide timely and high-quality customer service, meeting established SLAs

  • Monitor work queues and resolve errors identified

  • Complete assigned maintenance tasks, building in the application based on specifications provided

  • Analyze and resolve requests for basic security changes

  • Document troubleshooting steps and resolution in the ITSM ticket management system

  • Analyze service requests, and make recommendations related to best practices, providing resolution for basic enhancement requests

  • Follow client’s documented Change Management process to obtain approval for promoting changes to the production environment

  • Escalate issues to the vendor as needed, and monitor Sherlock tickets for resolution

  • Maintain a customer-centric focus when performing all work functions

  • Use effective problem-solving skills to focus on issues and ensure that the solution and/or deliverable conforms to customer specifications

  • Completes assigned tasks as defined in the Statement of Work with minimal supervision

  • Submits internal and external status reports on time, as required.

  • Communicate effectively with peers, vendors, help desk agents, customers and management to ensure timely resolution to reported problems.

  • Inform CTG management on engagement quality concerns when appropriate

  • Work will be conducted in a primarily remote model, though the analyst may be asked to travel onsite initially for Knowledge Transfer and training

REQUIRED SKILLS:

  • Epic certified in 1 or more of the following inpatient modules: Orders, ClinDoc, ASAP, CCM, Bugsy, Stork, Security

  • Community Connect Experience

  • 2 or more years’ experience in Epic support & maintenance

  • In-depth knowledge of hospital clinical workflows required

  • Minimum of five years’ progressive clinical/healthcare experience

  • Strong problem-solving & troubleshooting skills, with the ability to communicate resolutions to customers

  • Self-starter with demonstrated teamwork & communication skills

To be considered for this opportunity, please apply directly or email your resume to dallas.becerra@ctg.com

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Application Management & Support

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: Yes

  • Travel: No

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