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Garmin Help Desk Analyst in Olathe, Kansas

We are looking for a full-time Helpdesk Analyst for our headquarters in the greater Kansas City area. In this role, you will be responsible for providing first level of support to end users and acts as a liaison between advanced support and end users. Other essential functions include:

  • Provide first level technical support for inbound support requests

  • Answer the Help Desk phones in a courteous and friendly manner

  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

  • Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures

  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

  • Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities

  • Works effectively and professionally with other team members, learns from and shares knowledge with others by documenting and contributing to knowledge base

  • Assists associates in IT Specialist 2 role on initiatives and support issues as assigned

Qualified candidates possess a High School Diploma or GED and coursework towards completion of a technical degree OR a minimum of 2 years IT or technical experience. Other requirements include:

  • Outstanding academics with the demonstrated ability to apply learned knowledge

  • Demonstrates basic familiarity with troubleshooting and research tools

  • Demonstrates basic familiarity with asset, service, monitoring, and documentation tools

  • Demonstrated strong and effective verbal, written, and interpersonal communication skills in a small team setting

  • Prior experience in a help desk capacity with a large company is ideal

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

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