Job Information
CompuCom Level 2 Technician in Olathe, Kansas
Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Olathe, KS.
Duties and Responsibilities:
Resolve user incident tickets regarding hardware, software, and networking (VPN / LAN)
Perform Break / Fix repair, IMACs for supported equipment including e.g. PCs, monitors, peripherals, printers, mobile devices
Troubleshoot and diagnose problems for device / laptop issues including mobile devices
Orient users to new equipment features
Recommend solutions to Service Desk for Shift-Left opportunities
Manage escalations from Level 1 and further escalate unresolved issues to the next level of IT support personnel
Skills and Qualifications:
Minimum 5+ years of relevant experience in Deskside support
Minimum 7+ years of experience in Information Technology
Bachelor’s degree in a technical field such as computer science or relevant field
CompTIA A+ certification
Microsoft certifications preferred
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar field
Hands-on experience with Windows / MAC OS environments
Good knowledge of PC imaging
Good knowledge of and / or experience with MS InTune
Ability to perform remote troubleshooting and provide clear instructions
Support multifunction and complex printers
Support desktop grad UPS and servers (single processors) with level 1 analysis
Strong English written and verbal communication skills
Strong customer service skills
Ability to support client VIPs
High level of professionalism
Excellent problem solving and multitasking skills
Documents resolution knowledge for Service Desk
Experience with anti-spyware and anti-virus software
Knowledge of wireless networking
Ability to provide smart hands support under direction of a Level 3 and ability to provide work direction to and smart hands support to Level 1 technicians
Ability to train end users
Identifies opportunities for process / continuous improvement
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.