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Garmin Marine Product Support Specialist in Olathe, Kansas

Do you love being out on the water? Do you have a passion for sailing or fishing? Do you enjoy using and learning about the latest technology? Are you a natural problem solver and have excellent customer service skills?\n\nGarmin is hiring a full-time Marine Product Support Specialist and we would love to invite you to join our team!\n\nWho We Are:\n\nWe believe that sharing our customer’s passion for our products and their active lifestyles makes us the best equipped to resolve issues and enhance user experience. We accomplish this through teamwork, outstanding performance, and accomplishing what we say we will do.\n\nLearn more about careers in Product Support from Team Leader, Bob Zuch: https://youtu.be/DrGxD_ScfBE\n\nWhat We Do:\n\nPromote and improve our Support Center\n\n\n\tDirect customers to self-service resources for convenient solutions\n\tSubmit feedback to create new customer facing content or update existing content\n\n\nTroubleshoot and Resolve Customer Disruptions\n\n\n\tGet hands-on with our products and assist customers to resolution\n\tTroubleshoot complex issues to determine root cause\n\tBuild customer confidence by being a Garmin Customer and Product Expert\n\n\nIdentify and Escalate Issues\n\n\n\tAnalyze, document and test product and software issues to create actionable engineering tickets\n\tCommunicate and escalate trending product concerns to our engineering teams\n\tCollaborate with teammates to eliminate customer disruptions and advance the evolution of our products\n\n\nHow We Beat Yesterday:\n\nGarmin Product Support encourages collaboration across teams and is committed to the success of our company and our customers. Regular 1:1 meetings with managers, goal setting, reviews and team huddles are a consistent rhythm across sites to define expectations and progress. Garmin sponsored classes, skills training and personal development workshops are offered and encouraged. What skills are required:\n\n\n\tHigh school diploma or GED\n\tPassion for the product segment for which you are applying and desire to grow\n\tDemonstrated customer service expertise\n\tTechnical aptitude, strong computer skills, problem solving and troubleshooting ability\n\tDemonstrated reliable and predictable attendance\n\tExcellent verbal, interpersonal, and written communication skills\n\n\nOther Desirable Qualifications:\n\n\n\tExperience using issue management software\n\tExperience with Garmin devices and/or software\n\tExperience with commonly affiliated third-party equipment and/or industry standards such as NMEA, MEI, etc.\n\tDemonstrated system level proficiency on Android and iOS devices\n\n\nGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

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