Garmin Technical Support Specialist (Marine - 1st Shift) in Olathe, Kansas
Do you live for the crystal clear still water and the fish biting? Do you love being out on the water? Is sailing your passion? Have you marked all your favorite hidden coves with your Garmin? Do you enjoy using and learning about the latest technology? Are you a natural problem solver and have excellent customer service skills? Does the idea of sharing the latest in marine technology with Garmin customers excite you? If so, Garmin is hiring full-time on our Product Support team and we’d love to hear from you! \n\n \n\nIn this role, you will serve as a Garmin product expert and help our customers get back to their passion by solving customer inquiries in regards to disruptions in their Garmin products or services, while also using internal tools to identify, escalate and resolve product defects to further enhance the product and user experience. The schedule for this position is 8am-5pm. \n\n \n\nOther essential functions include:\n\n\n\tEfficiently answer and solve customer technical inquiries regarding Garmin product and service disruptions and troubleshoot via telephone, email and chat\n\tMust display superior customer service and communication skills and always maintain professional interactions with Garmin customers and associates\n\tEnsure customer orders, repairs and exchanges are completed accurately and efficiently\n\tProficiently communicate interactions with customer contacts via internal tools\n\tIdentify, diagnose and report product defects utilizing internal tools\n\tRemain current on changes in policies, procedures and product offerings\n\tDevelop and maintain department and company image and philosophy to the public\n\tBecome an expert in Garmin products, features and capabilities for one or more product lines\n\tBecome an advocate for the Garmin Support Center and support and communicate the resource to Garmin customers \n\tMust meet or exceed departmental goals and expectations\n\tTimely completion of tasks and/or projects of basic complexity within defined process\n\tThoroughly documents work in an organized and timely manner\n\tWorks collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively\n\tConsistently works with team leader to improve personal and team interactions\n\tUnderstands Garmin’s Mission Statement, Vision, Values and Product Support’s Vision and enthusiastically exhibits a desire to see Garmin succeed\n\n\n Qualified candidates for this role will possess a high school diploma or GED and demonstrate excellent verbal, interpersonal, and written communication skills. Other requirements include:\n\n \n\n\n\tDemonstrated interest for the product segment and interest in developing product knowledge\n\tDemonstrated customer service expertise\n\tPersonal or professional demonstrated technical aptitude, problem solving and troubleshooting ability\n\tDemonstrated reliable and predictable attendance\n\tDemonstrated computer skills and ability to navigate multiple screens\n\n\n \n\nLearn more about careers in Product Support from Team Leader, Bob Zuch View his story here: https://youtu.be/DrGxD_ScfBE\n\n \n\nAbout Garmin:\n\nAs a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.\n\n \n\nOur benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their well-being and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from well-being initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.\n\n \n\nGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.