Cosentino's Fuel Center Clerk in Ottawa, Kansas
Fuel Center Clerk
Position Objective: To assist customers in their shopping experience by processing fuel center transactions in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Store Director.
Status: This is a non-exempt position.
The following is a list of any certifications, formal education, or training requirements for anyone in this position.
§ Completion of ongoing training and development as listed on the Cosentino Learning Plan.
§ A high school diploma or equivalent is preferred.
The following is a list of the basic skill requirements for anyone in this position.
Essential Job Functions
§ Accurately receive and process payment for purchases by various methods, including cash, credit and debit cards, use of coupons, or other approved payment options.
§ Accurately issue customer receipts and change due to customers.
§ Accurately process all payment types, such as cash, checks, coupons and other payment methods.
§ Accurately balance cash drawers and make daily cash deposits.
§ Operate electronic cash registers efficiently and follow all policies and procedures associated with register operation.
§ Ensure the Fuel Center area is always clean and displays a professional overall appearance for customers, including keeping area clear of ice and snow during inclement weather.
§ Complete pricing changes by the deadlines designated by supervisor.
§ Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
§ Know and implement the Cosentino Customer Service Standards.
§ Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
§ Be familiar with items sold in the Fuel Center so that you can accurately and courteously answer customer questions.
§ Assist in the inventory process as needed to ensure accurate and efficient management of items in the Fuel Center.
§ Know and implement company policy and procedure regarding Fuel Center operation.
§ Able to operate, clean and maintain all equipment safely and competently.
§ Stock items in the fuel center, both inside and outside the booth.
§ Meet or exceed productivity standards to produce desired team and individual results.
§ Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
§ Demonstrates the basic math and reading skills required for the position.
§ Know and comply with all governmental regulations regarding weights and measures, lottery/lotto, and tobacco sales.
Non-Essential Job Functions
§ Generate daily fuel usage reports in an accurate, timely manner.
§ Maintain optimum inventory of lottery scratcher and lotto items, candy and tobacco products.
§ Promote sales by suggesting additional products or services.
§ If directed to do so by the Store Director, step in to train new team members as part of the orientation and training process.
§ Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
§ Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs.
§ Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 75 lbs.
§ Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
§ Occasionally lifting and carrying a minimum of 36 lbs., to a height of 34 inches.
§ Bending and squatting, at times all the way to floor level.
§ Climbing a ladder, possibly up to 15ft.
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
§ Meets or exceeds the service expectations of internal and external customers.
§ Accepts customer feedback and uses it to make improvements in products and services.
§ Decisions, actions and behaviors reflect a priority on the customer’s needs.
§ Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards.
Integrity and Trust
§ Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions.
§ Presents the unvarnished truth while still maintaining a courteous, polite demeanor.
§ Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust.
§ Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace.
§ Relates well to all kinds of people.
§ Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries.
§ Maintains constructive and effective relationships with peers and customers.
§ Uses diplomacy and tact to diffuse even high-tension situations comfortably.
§ Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources.
Adaptable Learning Style
§ Learns quickly when faced with new procedures, problems or other changes.
§ Open and adaptable to changes in the workplace.
§ Learns from both successes and failures in the learning process in order to keep developing in the workplace.
§ Quickly considers all angles of a situation to identify solutions and problem-solve challenges.
§ Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge.
§ Looks for new opportunities to develop professionally and keep skills and knowledge fresh.
§ Known as the type of person to “step up to the plate” to get things done.
§ Responds to tasks, projects or requests with a sense of urgency.
§ Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented.
§ Demonstrates an eager and willing attitude when asked to participate in new projects or tasks.
§ Able to anticipate problem areas and possible solutions for improvement.
§ Functions well as part of a team, but can also act independently when necessary to “get the job done”.
§ Demonstrates required skills in a manner that produces desired results.
§ Follows company policy and procedures in order to achieve maximum results.