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Maxim Healthcare Services Account Manager – Consumer-Directed Care in Overland Park, Kansas

The Account Manager is a role primarily responsible for saturating and expanding key accounts. The Account Manager works directly with customers to identify and qualify requisitions. Additionally, the Account Manager manages all delivery resources, including customer support, to make sure that both the client’s hiring needs and the contract employees’ expectations are met. The Account Manager may serve as a single point of contact to maintain the relationship and business needs of Maxim’s high volume clients. The Account Manager may also have inside sales duties and meetings with key customers. The Account Manager may be responsible for certain business development and management functions, which will vary by office and determined by the direct manager of the Account Manager.

Essential Duties and Responsibilities :

  • Saturates and expands key assigned account(s) through relationships and manages fulfillment of quality candidates and exceptional customer service

  • Contributes to the vendor implementation process; up to and including program design

  • Collects and manages open positions (for clients in respective territory)

  • Manages day-to-day office operational duties including leading RedZone, EndZone, Business Line Meetings during business hours

  • Provides regular contact and develops and maintains relationships with assigned accounts to evaluate needs, performance, and business development opportunities

  • Develops compensation design for active caregivers and field staff

  • Manages specific program reports and meets report guidelines to include expenditure, payroll, tax, consumer budget/funds, and time and attendance reports

  • Manages the performance and development of Consumer Relation Specialists , Field Support and other team members, as applicable

  • Develops and implements client and caregiver retention strategies

  • Identifies challenges or breakdowns in the onboarding process internally and with key accounts and develops solutions that maintain applicable requirements, quality, and customer service

  • Reports production and results to applicable leadership

  • Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals and business development leads

  • Manages and maintains sales and recruitment KPIs

  • Ensures candidate meets required standards of hire for Maxim and applicable contract(s)

  • Ensures client expectations are understood and met; addresses and resolves concerns relating to customer service or caregiver and field staff performance

  • Documents candidate, caregiver, field staff, and client correspondence and activities within system of record

  • Directs the on-call schedule for the assigned account(s); performs on-call as needed

  • Develops understanding of procurement process and participates in the process as needed

  • Functions as primary member of the interdisciplinary office team

  • Performs other duties as assigned

    Minimum Requirements:

  • Undergraduate degree preferred in Business, Marketing, Management, Communications, Provider Relations, Healthcare Administration or RN Degree

  • Two years combined experience in recruitment, customer service, and business development experience

  • Must meet all federal, state, and local requirements

  • Commitment to the Account Manager role for a minimum of two years

  • Demonstrated skillsets in leadership, development, and business acumen

  • Proficiency in English language required

  • Excellent communication skills

  • Computer proficiency including Microsoft Office Suite (Word, Excel, Teams, PowerPoint, etc.)

    About Maxim Healthcare Services

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.