Job Information
Maxim Healthcare Services Account Manager - Consumer Directed Care in Overland Park, Kansas
The Account Manager is a role primarily responsible for saturating and expanding key accounts. The Account Manager works directly with customers to identify and qualify requisitions. Additionally, the Account Manager manages all delivery resources, including customer support, to make sure that both the client’s hiring needs and the contract employees’ expectations are met. The Account Manager may serve as a single point of contact to maintain the relationship and business needs of Maxim’s high volume clients. The Account Manager may also have inside sales duties and meetings with key customers. The Account Manager may be responsible for certain business development and management functions, which will vary by office and determined by the direct manager of the Account Manager.
Essential Duties and Responsibilities :
Saturates and expands key assigned account(s) through relationships and manages fulfillment of quality candidates and exceptional customer service
Contributes to the vendor implementation process; up to and including program design
Collects and manages open positions (for clients in respective territory)
Manages day-to-day office operational duties including leading RedZone, EndZone, Business Line Meetings during business hours
Provides regular contact and develops and maintains relationships with assigned accounts to evaluate needs, performance, and business development opportunities
Develops compensation design for active caregivers and field staff
Manages specific program reports and meets report guidelines to include expenditure, payroll, tax, consumer budget/funds, and time and attendance reports
Manages the performance and development of Consumer Relation Specialists , Field Support and other team members, as applicable
Develops and implements client and caregiver retention strategies
Identifies challenges or breakdowns in the onboarding process internally and with key accounts and develops solutions that maintain applicable requirements, quality, and customer service
Reports production and results to applicable leadership
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals and business development leads
Manages and maintains sales and recruitment KPIs
Ensures candidate meets required standards of hire for Maxim and applicable contract(s)
Ensures client expectations are understood and met; addresses and resolves concerns relating to customer service or caregiver and field staff performance
Documents candidate, caregiver, field staff, and client correspondence and activities within system of record
Directs the on-call schedule for the assigned account(s); performs on-call as needed
Develops understanding of procurement process and participates in the process as needed
Functions as primary member of the interdisciplinary office team
Performs other duties as assigned
Minimum Requirements:
Undergraduate degree preferred in Business, Marketing, Management, Communications, Provider Relations, Healthcare Administration or RN Degree
Two years combined experience in recruitment, customer service, and business development experience
Must meet all federal, state, and local requirements
Commitment to the Account Manager role for a minimum of two years
Demonstrated skillsets in leadership, development, and business acumen
Proficiency in English language required
Excellent communication skills
Computer proficiency including Microsoft Office Suite (Word, Excel, Teams, PowerPoint, etc.)
Benefits
At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Competitive pay & weekly paychecks
Health, dental, vision, and life insurance
401(k) savings plan
Awards and recognition programs
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.