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ManpowerGroup Account Manager II - FHA/GNMA/USDA in Overland Park, Kansas


  • Under the direction of the Portfolio Manager, the person in this position is responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner in order to protect the interest of KeyBank, mortgage insurer, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations. ESSENTIAL JOB FUNCTIONS

  • Perform Construction loan servicing for loans until permanent financing is in place. Construction loan servicing typically involves reviewing and processing loan and reserve disbursements in accordance with loan documents and regulatory requirements. In the case of blended financing, coordination between loan and alternate sources of construction funds, such as Tax Credits or Home funds, is required.

  • Administer ongoing blended financing requirements for permanent loans, including Interest Reduction Program funding.

  • Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).

  • Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.

  • Generate income through transaction fees and the timely collection of late charges in order to ensure the profitability of the Servicing Division and KeyCorp.

  • Monitor and administer the posting of all loan payments in accordance with the loan documents.

  • Monitor and collect delinquencies.

  • Review and process reserve disbursements in accordance with the reserve agreements.

  • Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.

  • Monitor and oversee the payment of all taxes and insurance as required by the loan documents.

  • Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.

  • Input and maintain loan and collateral data in the loan servicing system and RECWeb. MARGINAL OR PERIPHERAL FUNCTIONS

  • Administer all borrower inquiries and requests.

  • Assist with special projects REQUIRED QUALIFICATIONS

  • Four-year college degree or experience commensurate with position grade PREFERRED QUALIFICATIONS

  • Experience in commercial mortgage loan servicing and/or underwriting

  • Real estate law, appraisal, accounting/auditing

  • Experience with McCracken/Strategy loan servicing system

  • Excellent verbal and written communication skills

  • Strong analytical skills

  • Legal document review and interpretation

  • Efficient in the use of Microsoft Word, Excel and Outlook EQUIPMENT USED

  • Computer

  • 10 key calculator

  • Telephone

  • Fax Machine


  • On-the-job trainingKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.