Zurich NA Automotive Customer Care Specialist in Overland Park, Kansas

Automotive Customer Care Specialist


Zurich is currently looking for an Automotive Customer Care Specialist to work out of our Overland Park, KS Office.

This position is part of our Finance and Insurance (F&I) Claims group and will support our vehicle service contract (VSC) program which offers mechanical breakdown coverage, road hazard and pre-paid maintenance coverage. This is an office position in a fast paced claims department that will handle low complexity road hazard and prepaid maintenance claims for Autos and Powersports vehicles. They will have daily contact with vehicle owners, repair facilities and automotive dealerships nationwide answering questions on contract coverage, how to file a claim, questions on existing claims and general questions on products and services.

Basic Qualifications:

  • High School Diploma or Equivalent and 2 or more years of experience in the Automotive Service areaOR

  • Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Customer Service area

Preferred Qualifications:

  • Experience working in an Automotive Dealership, Parts store or Auto Repair facility

  • Automotive Certificate

  • Associates degree in Auto technology

  • Bachelor of Science degree in Automotive Technology

  • Customer Service experience

  • Experience with Microsoft Office products

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Kansas-Overland Park

Schedule Full-time

Travel No

Relocation Available No

Job Posting 07/19/18

Unposting Date Ongoing

Req ID: 180003Y7

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.