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Humana Care Management Support Assistant 2 (Work at Home) in Overland Park, Kansas

Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • High School Diploma

  • 1 year or more of administrative, healthcare/insurance or customer service support experience

  • Comprehensive knowledge of Microsoft Word, Excel and Outlook, with the ability to type and enter data accurately, as well as the ability to quickly learn new systems

  • Excellent verbal and listening communication skills

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Preferred Qualifications

  • Associate's Degree

  • Healthcare experience

  • Proficient and/or experience with medical terminology and/or ICD-10 codes

Additional Information

  • Hours for this role are: Monday-Friday 8am-5pm CST

  • Must be a self-starter with the ability to work independently in a virtual environment

Scheduled Weekly Hours

40

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