Kansas Works Veterans Jobs

Kansas Works Logo

Job Information

Examinetics Careers in Overland Park, Kansas

Description Summary: The Client Service Coordinator (CSC) acts as a liaison between an organization and its customers, ensuring client satisfaction, identifying and assisting with increasing the selling of services to the customer when needs are identified. CSC is the primary point of contact for customers, responsible for evaluating and scheduling the appropriate services after assessing the client’s needs. CSC job tasks include fielding customer inquiries, planning the delivery of services and resolving customer concerns. CSCs are independent decision makers that impact the business and customer needs. They generate revenue targets and minimize expenses during delivery of services. CSCs work with logistics, fleet, sales, and other departments for coordination purposes. Communication is essential in this job, so a clear, effective communication style is necessary. The ability to work as part of a team - including as a leader - is important, as is the ability to analyze colleagues' performance, specifically technicians in the field, and offer guidance. Primary Responsibilities: This Job Description may not include all the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operational dynamics and needs of the company. ## Planning and Production * The client services coordinator manages human and other resources through regional planning for customer needs. * * The CSC must comply with regulations of OSHA, HIPAA and DOT, as well as company policies when creating test schedules to meet monthly revenue targets. * Successfully book number of unit days based on individual and team goals provided on a period basis. * Schedule to maximize the utilization of resources in the most geographically efficient manner possible. * Minimize expenses by managing travel, per diems and billing credits on services delivered. * Coordinate, schedule and follow-up on the delivery of services with clients and appropriate internal personnel. * Assure productivity and efficiency goals are met through careful planning of service delivery routes and schedules. ## Issue Resolution * The client services coordinator is usually the primary point of contact to resolve service issues. If a client is having a challenging experience, the client services coordinator steps in to listen, find out the problem, and work toward a satisfactory resolution. * The CSC must be available to trouble shoot and problem solve with needed resources 24 hours a day, 7 days a week. * * Make timely decisions for prompt problem resolution that satisfies the client needs while aligning with the Examinetics business model. * On call (includes evenings and weekends) to field calls and make decisions regarding cancellations, OHS sickness, and mobile unit breakdowns. Work out travel, substitute OHS or new unit as needed. ## Support The CSC plays an active role assisting technicians in the field, providing direction on problem resolution both with the client and acting as a liaison between the technician and other internal departments. The CSC will provide oversight on expense reporting and time adjustments. CSC will report disciplinary issues to appropriate supervisor for management follow up as needed. ## ## Research Client service coordinators often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern. A client services coordinator will follow up on client surveys to find out how satisfied clients are, which aspects of the service were well executed, and which aspects should be improved. This is a critical role in maintaining or improving client and customer retention. # Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ## Education and/or Experiences: * Bachelor’s Degree in business or related field preferred. * And/or minimum five years of customer service experience. * Or combination of education and experience. Skills and Abilities: * Strong interpersonal skills and communication skills, both oral and written * Strong organizational, problem solving, and telephone skills * Experience using scheduling computer software * Understanding of productivity and utilization metrics * Ability to coordinate multiple tasks simultaneously * Previous computer experience, including MS Word and Excel * Accurate typing skills (40 WPM) * Experience in proofreading and editing documents ### Certifications, Licenses, Registrations: * None Supervisory Responsibilities: * None Typical Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Occasionally required to stand and walk. * Frequently required to talk, hear, sit and use hands. * Specific vision abilities required include close vision and ability to adjust focus. * Routine office work, occasionally requiring moving or lifting up to 10 pounds. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is usually low to moderate. Disclaimer:_ This description reflects management’s assignment of essential functions and does not proscribe or restrict the tasks that may be assigned_ # About Examinetics Examinetics is a leading Workforce Health provider, serving client nationwide. We help businesses of all sizes and from every industry to protect and empower their employees with health compliance solutions. From hearing conservation to respiratory and overall health, our comprehensive suite of services delivers strategic value to clients and their employees. Examinetics proudly serves the workforce health needs of the world’s best companies, assisting them in their mission-critical priorities. Examinetics is headquartered in Overland Park, KS, with more than 300 associates serving over 3,000 clients in over 16,000 locations annually. Examinetics is an affirmative action employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training. Level: Experienced Job Location: Corporate - Overland Park, KS Position Type: Full Time