U.S. Bank Case Processing Department Manager in OVERLAND PARK, Kansas

We are currently hiring for a Credit Card Fraud Case Processing Department Manager in our Overland Park location. This dynamic management position is responsible for all management accountabilities within the Credit Card Fraud Case Processing department.

This department is responsible for processing credit card fraud cases, utilizing Visa, MasterCard, and American Express rules and regulations, closely following bank policies and regulatory requirements while working on behalf of the customers and U.S. Bank.

This position is highly interactive, allowing the incumbent direct involvement with employees and customers via issues that have been escalated. Ensuring compliance with applicable internal policies, procedures, and regulatory requirements are also a major job function. The incumbent will collaborate with team members on and off site while collaborating on a variety of teams.

This person will also formulate and recommend practices to increase the effectiveness and efficiency of the department.

Position Highlights:

  • Developing and monitoring production, quality, and service level standards

  • Managing variable staffing; envisioning and articulating opportunities for change

  • Controlling costs

  • Developing and executing strategies to effectively improve and deliver products and services to meet our customer and business needs

  • Being able to interact with individuals at multiple levels in the organization is expected.

Supervisory functions, which include:

  • Leading and directing staff

  • Evaluating employee performance, making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices while managing staffing levels, staff training, and providing work direction.

  • This person will be expected to develop and coach team managers, and case processing staff regularly to meet department expectations.


Basic Qualifications:

  • Bachelor's degree, or equivalent work experience

  • Five to eight years of operations experience in the financial services industry

  • Three or more years of supervisory/management experience

Preferred Skills and Experience:

  • Advanced knowledge of operation functions, systems, policies and procedures for the assigned area

  • Broad understanding and practical application of applicable laws and regulations

  • Strong organizational, managerial and project management skills

  • Well-developed customer relations skills

  • Excellent interpersonal, verbal and written communication skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Thorough knowledge of banking operations and human resources

Job: Operations

Primary Location: Kansas-KS-Overland Park

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180021488

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.