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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is essential for supporting multiple workstreams associated with our Central Document Management (CDM) team. The ideal candidate will work closely with other members of the CDM team, as well as with Network Enablement and other staff or departments related to the document management workstreams supported by CDM.

Responsibilities of the role include providing support for documentation indexing, retention, and various data entry tasks. The candidate must also access relevant patient information and assist with sorting and processing incoming mail to ensure timely distribution across departments while maintaining organizational efficiency. Additionally, the candidate will be responsible for supporting outgoing mail as assigned/appropriate to CDM workflows.

This role plays a critical role in ensuring the efficient processing of documentation workstreams within CDM operations while maintaining accuracy and adherence to daily SLAs and metrics and PHI & HIPAA requirements.

Primary Responsibilities:

• Process all incoming mail according to standard CDM workflows/tasks, including sorting, scanning, indexing, and triaging to appropriate departments or workflow paths/folders

• Process outgoing mail workflows/requests as appropriate within CDM workflows/tasks, ensuring accuracy and compliance with PHI and HIPAA requirements

• Perform various data entry tasks aligned with CDM required workflows

• Support all required documentation retention requirements

• Assist with general administrative tasks as needed

• Accurately process Payment Card Industry (PCI) data & assist with PCI annual audit requirements when needed

• Assist with issue resolution activities for all projects and programs supported by the team

• Support CDM specific workflow responsibilities as assigned, meeting all required SLAs, client requirements, and performance guarantees

• Required to be able to review process documentation for all products and workflows assigned, and acknowledge comprehension of material(s), providing any contributor feedback

• Build positive working relationships with peers and business partners to drive engagement and productivity

• Learn to use new production equipment and supporting software and take on new responsibilities to align with the changing demands of business partners

• Applies knowledge and skills to activities that often vary from day to day

• Demonstrates a moderate level of knowledge and skills in own function

• Requires little assistance with standard and non-standard requests

• Solves routine problems independently and works with senior peers & or supervisor to solve more complex problems

• Prioritizes and organizes daily work/tasks to meet deadlines and daily SLAs/Metrics responsibilities

• Works collaboratively with others as part of a team

• Possesses strong organizational skills to keep track of multiple workflow functions/workstreams

• Demonstrates excellent communication skills, both written and verbal, to effectively communicate with team members, colleagues, and customers/stakeholders

• Possesses technical skills and knowledge of mailroom equipment when applicable

• Possesses technical skills and knowledge of software used for document indexing and storage, as well, basic knowledge in Microsoft tools

• Demonstrates excellent time management skills to prioritize tasks and manage their time effectively to ensure that deadlines are met

• Possesses basics problem-solving skills to identify and resolve issues that arise in the mailroom and document indexing process

• Demonstrates excellent customer service skills to provide support and assistance to internal and external customers/stakeholders with mail and document-related issues

• Perform other duties and responsibilities as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma/GED or equivalent years of work experience

• 2+ years of administrative and or data entry experience

• 2+ year of scanning, printing, shipping, or other mailroom related work experience

• Entry level skills with Windows PC applications, with the ability to navigate and learn new

• computer system applications

• Entry level skills in using document management software and mailroom equipment, with the

• ability to navigate & learn new software tools and equipment

• Demonstrated ability to work in a fast-paced environment and support multiple priorities

• Excellent organizational skills with attention to detail

• Proficient in data entry accuracy

• Must be able to lift a minimum of 50 pounds

Preferred Qualifications:

• Associate's degree in business administration or related field

• Knowledge/experience with high-capacity scanning

• Knowledge/experience with short term and long-term records storage and management

• Knowledge/experience with pharmacy/medical terminology

• Proficient in Microsoft Programs

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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