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Aerotek Claim Resolution Coordinator in Overland Park, Kansas

Review claim files and make liability decisions to ensure a prompt and fair settlement of the claim.

Responsibility to manage a Claim payment authority up to $8,000.00

Using past precedents, contractual obligations, and company direction, provide prompt and accurate processing of assigned cargo claims.

Evaluate and determine the extent of the company's responsibility for the occurrence.

Verify company’s position with the assigned examiner or supervisor and provide information regarding approval or denial of claim ensuring compliance with all laws governing claims processing.

Identify repetitious claims from a particular source or similar cause and provide analysis to management.

Assist in recovery of lost items by matching claims with unidentified freight through contact with other departments, i.e., Terminal Personnel and the Recovery Services Warehouse.

May negotiate with claimants or claimant’s counsel within specific guidelines.

Manage a inventory of claims for loss and damage and ensure the handling policy are meant and adhered to.

Perform high-level analyses and trends to determine root cause analysis on claims issues.

Independently make recommendations based on results and effectively communicate recommendations.

Formulates claim prevention plans based on claim resolution findings and analyzing customer data.

Coordinate in recovery and disposition of overage freight to offset shortage claims.


Claims Resolution, Claims Processing, LTL, LTL Shipping, Claims Management, Transportation

Top Skills Details:

One year of related work experience.

Thorough understanding of common carrier freight flow and terminal and distribution center operations.

Demonstrated problem solving capabilities.

Ability to perform effectively under pressure, prioritize and delegate work.

Ability to gather information from a variety of sources, make timely decisions by evaluating the information and data and then communicate those decisions to appropriate individuals.

Effective verbal, written and interpersonal communication skills.

Additional Skills & Qualifications:

Working knowledge of freight loss and damage laws and regulations.

Transportation/LTL experience.

Experience in analytics or investigation.

Customer service experience.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.