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BluePearl Client Service Supervisor in Overland Park, Kansas

Client Service Supervisor

Overland Park


Hospital Support

Opening Statement

BluePearl Pet Hospital in Overland Park, KS is seeking a qualified, dedicated, and motivating Veterinary Client Service Supervisor to join our team.


BluePearl Pet Hospital in Overland Park, KS is seeking a qualified, dedicated, and motivating Veterinary Client Service Supervisor to join our team.

Typical schedule be:

Tuesday 2 pm -10 pm, Wednesday and Thursday 4 pm - 12 am, Friday 1 pm - 7 pm and Saturday 4 pm - 12 am

We provide generous night and weekend Shift Differentials!

  • Are you a leader in customer service?

  • Do you remain "cool as a cucumber" during conflict or emergency situations and act quickly to provide solutions?

  • Do your peers turn to you often for advice, guidance, comfort, or support?

  • Are you looking for an opportunity to take the next step in your career as a dedicated leader for our Customer Service team?

If you answered "yes" to these questions, then we want to hear from you!

As a Veterinary Customer Service Supervisor:

  • You direct the activities of the Customer Service Team to provide exceptional customer service to our clients and patients.

  • You provide clear and concise communication of all of our veterinary services that we provide at BluePearl.

  • You follow up with clients to ensure that they receive the highest level of personal care and communication from our qualified associates and doctors.

  • You monitor all processes handled by the Customer Service Team and promote positive associate interaction with clients as well as co-workers.

  • You will address any client concerns, questions, or requests to ensure our clients receive a personalized care experience.

  • You help hire and train all Customer Service associates.

  • You will coach our dedicated Customer Service Associates to be continuously aware and proactive at anticipating and addressing our clients’ needs and wants especially during escalated, stressful situations.

  • You ensure excellent customer service is at the heart of the business and operational aspects of our hospital.

Qualifications for Veterinary Customer Service Supervisor position:

  • Must be a high school graduate. Associate degree or equivalent in a related field preferred.

  • Minimum three years’ experience in a specialty veterinary practice preferred, but not required.

  • Proven track record of successful management experience, including fiscal responsibility, staff scheduling, staff recruiting and conflict resolution.

Why BluePearl?

  • Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. You can also bring your dog to work with you.

  • We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

  • In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

  • We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

  • We value your health and well-being as an associate by providing you with the following:

  • Health, dental, vision, and life insurance options.

  • Flexible work schedules.

  • Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.