Propio Language Services Client Success Manager in Overland Park, Kansas
At Propio Language Services we are closing the language gap by connecting people anywhere and anytime through innovative technology and solutions.
Propio provides critical interpreting and translation services that improve the quality of life with the communities we engage. Propio believes language changes the map of how people see the world. If you agree, want to make an immediate impact, and help us change the world we want to talk to you.
The Client Success Manager will provide account leadership to expand and retain client relationships through contract review, data analysis, targeted client education, and internal process improvement. This role is client-facing and requires the ability build long-lasting relationships.
What Will You Be Doing?
Manage cross-functional projects across a large client portfolio
Understand and articulate client’s needs, objectives and policies related to language services
Develop ad-hoc reporting and analyze data to develop success strategies for clients
Identify expansion sales opportunities and help to grow the business organically
Review client contracts to ensure accurate pricing, adherence to dates and reporting requirements
Respond to clients’ inquiries and maintain thorough documentation of communications
Support client requests for billing resolution, call and interpreter disputes, general questions, and answering phones
Input client information into data management system, ensuring accuracy and completeness
Generate materials for client presentations and meetings
Performs other responsibilities and duties as needed
Travel up to 10%
What Do You Need to Succeed?
Prefer 1-2 years in an account management or client service role
Detail oriented and organized with good time management skills
Excellent written and verbal communication skills
Strong knowledge of Microsoft Office Suite – Outlook, Word, Excel, Access, PowerPoint
Ability to work both independently and within a team to meet deadlines
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
Diversity creates a healthier atmosphere: Propio is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, education, and employment verification.
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