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Vista Outdoor Consumer Services - Bushnell in Overland Park, Kansas

Job Description

Our Overland Park, KS location is seeking a Technical Services Representative to add to our team. DAY 1 Benefits and great product discounts!

Principle Duties:

  • 95% of time Answers inbound phone calls from consumers with questions regarding our products

  • Provides technical support on all products

  • Offers product recommendations and guidance to customers

  • Assists with placing part orders for customers

  • Researches consumer repair lab inquiries and works with repair lab to facilitate resolution

  • 5% of time Performs outbound and follow-up communication with customers

  • Performs outbound phone calls and email responses to consumers with repair lab and product related questions

Requirements/Qualifications

  • Excellent verbal and written communication skills. You must be able to provide clear and concise instructions over the phone and through email

  • You will need to have strong time management skills. You will need to be able to adjust to match work flow fluctuation

  • Bachelor’s degree preferred, or a combination education and 1-2 years of Customer Service experience ● Punctual, you will need to be in queue on time

  • Knowledge of outdoor products and industry preferred

  • Prior experience working with AS400 and Microsoft Office programs a plus

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.

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