Job Information
Colgate-Palmolive Customer Experience & Engagement Center (CXEC) Analyst - Summer Intern in Overland Park, Kansas
No Relocation Assistance Offered
# 162855 - Overland Park, Kansas, United States
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
JOB TITLE: Customer Experience Service Center (CXEC) Analyst Summer Intern LOCATION: Hybrid in Overland Park, KS
TRAVEL: None
DURATION: 10 weeks
SALARY RANGE: $20.00 - $24.50/hr
The Customer Experience Service Center (CXEC) Analyst Summer Intern for Hill's Pet Nutrition provides critical analysis to improve service forecasting and planning by reviewing customer interactions by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by providing critical analysis that includes reviewing interaction coding, customer trends, and gaps in coverage. The position strives for process improvements to minimize service interruption, improve customer experience and support issue resolution.
Principal Duties and Responsibilities
Research best practices and benchmark KPI reporting in Contact Service Centers to optimizing customer experience in Hill’s
Work with Success Operations and Call Center Leadership to lead one key initiative to drive department continuous improvement
Monitors performance metrics (KPI's) to understand service and efficiency trends and identify opportunities for improvement; share performance information to develop collaborative approaches to correct inefficiencies
Develop CXEC communications that educate teams on product benefits, customer experience and increase resilience
Support corporate projects and activities to gain understand of cross functional collaboration with Commercial, Supply Chain and Customer Service and Logistics’ teams
This is not an exhaustive list of duties or functions.
Education/ Experience Requirements
Minimum of a 3.0 GPA
Have completed junior year by May of 2025
Graduate on or before May 2026
Degree focus in Business Analytics, Logistics, Supply Chain or related degree program
Proficient in Microsoft Excel, Word, Google suite, email and have experience with SQL
Strong analytical skills, communication skills, and ability to plan and prioritize
Willing to relocate within the US after graduation
Expected Areas of Skills
Demonstrated analytical skills and attention to detail
Proficiency with Google sheets, slides, documents, and Microsoft Excel and/or other data management systems
Excellent written and verbal communication skills and interpersonal skills
Strong decision making skills and sound judgment to manage projects
Innovative and willingness to drive process improvement
Leadership Competencies (Should match the Colgate Global Competencies)
Planning/Priority Setting
Teamwork and Collaboration
Effective Communication
Functional Competencies (Should match the Colgate Global Competencies)
Business and Financial Analysis
Leveraging Systems and Information
Customer Experience Understanding
Working Relationships (Key partnerships and reporting relationships)
Does this position supervise: No
Reports To: Customer Fulfillment Operations Manager
Relationships:
Operational Call Center teams
Corporate Customer Fulfillment teams
Vet Consultative Services
Corporate Commercial teams
Hill’s Customers
Warehouse Management
Travel Requirements
Expected percentage of travel: Up to 10%
Compensation and Benefits
Salary Range $20.00 - $24.50 USD
Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.
Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:
Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)
Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.
For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .
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