Kansas Works Veterans Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13208995

*Join the industry leader to design the next generation of breakthroughs.\ Innovate to solve the world\'s most important challenges.\ *\ Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do.Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the companys global reach of portfolio and invention influence.\ \ In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administrations (NNSA) Kansas City National Security Campus.This state-of-the-art engineering, manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA.Honeywell FM&Ts culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.

Summary

Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support services. This role will focus on creating and maintaining high quality, timely and consistent experiences across Centralized Printing support touch points, which can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, and in-person meetings, events, or trainings.

Duties and Responsibilities

• Performs large volume and specialty print requests in the centralized printing area. Must exhibit proficiency with print services equipment and associated printing supplies and stock.
• Interacts with customers to define and understand job shop type print requests and complete them to the customers\' satisfaction.
• Provide printing solutions that might include binding, cutting, booklet creation, banner creation and in-house bulk form duplication requests. May receive and record customer inquiries regarding print services.
• Conducts printing contract maintenance activities by preparing necessary contract paperwork, invoices, material ordering with supply chain personnel and vendors for all equipment as defined by management.
• Performs customer support, training, and troubleshooting activities for various IT services.
• Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers\' satisfaction via phone, chat, email or in-person.
• Escalates issues that require more detailed analysis to more experienced personnel.
• Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
• Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
• Performs Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems.
• May p erform periodic audits with both internal and external auditors.
• Completes customer support tasks and assignments given by more senior personnel.Coordinates assistance from others for highly complex technical support areas.
• Organizes and conducts training activities required for various capabilities in support of business and customer needs.\

You Must Have

• 5 years of experience required.
• High School Diploma required.
• Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
• Regular and reliable attendance is an essential function of this job.
• Ability to travel up to 10% of the time.
• Ability to work remote, hybrid, or on-site as directed by management and is determined by the needs of the business.
• United States Citizenship

We Value

Associates degree in computer-related field or equivalent IT work experience.

Demonstrated experience using ServiceNows ticketing system in a medium to la