Humana Director, Product Management - Sales Distribution in Overland Park, Kansas
At Humana, we look for people who have a commitment to support the best health of our members and communities. We do this by delivering personalized, simplified, whole-person healthcare experiences. We value diversity and inclusion, as well as people who will foster a good workplace culture. If you have a passion to work for a Fortune 50 Company with great benefits, we have a role for you.
MarketPoint, organization responsible for the sales distribution of Humana's Insurance Products, is currently seeking a Director of Product Management. This role leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific business outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to adjust products over time to continue to achieve desired outcomes. This role will be responsible for a suite of technology products that enables exceptional experiences for telephonic and field sales agents, and ultimately Humana prospects & members.
The Director could lead multiple managers or highly specialized professional associates. This position is fully remote within any of the lower 48 states.
What you can expect in the Director role for Product Management at Humana:
Employs empathy and design thinking to define scalable product solutions by deep knowledge of internal and external consumer/agent habits
Leverages various research methods to identify pain points and improvement opportunities
Encourages adaptability informed by emerging solutions, industry trends and changing consumer/agent needs
Conducts various test & learns for new and emerging technology to determine strategic business value
Develops product strategy and roadmaps, informed by consumer/agent and business needs, partnering with stakeholders across the organization to drive alignment
Leads cross functional teams to define, develop and deliver differentiated technology enabled experiences that drive business outcomes
Aligns product priorities and dependencies across multiple product suites and portfolios
Demonstrates a strong agile discipline while inspiring teams to continuously focus on iterative value delivery, proven by key agile metrics
Collaborates with architecture & technology partners to influence end state architecture that drive secure, resilient, and scalable technology solutions
Master's Degree or equivalent professional experience
8+ years of experience as a product manager with proven delivery of business value through technology products
5+ years of people leadership experience
Highly effective communication skills to include written/visual (i.e. PowerPoint, MIRO, etc.), meeting facilitation, and presenting a narrative/story to various audiences
Demonstrated ability to partner with senior leadership and business/technical stakeholders to drive alignment and influence high impact decisions, enabling meaningful experience changes for consumers/agents
Experience successfully leading highly matrixed teams and executing large scale initiatives
Strong analytic, organization and problem-solving skills enabling sound decision making
Work experience in the healthcare and/or insurance industries
Experience developing and delivering agent facing technology products to include contact center capabilities (quote & enroll technology, agent desktop/portal, A.I., CRM, etc.)
Experience developing/delivering solutions through the Scaled Agile Framework (SAFe)
One or more SAFe certifications (Agilist, PM/PO, SPC, etc.)
Experience working with outside vendors and procuring/managing those relationships
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
If you are selected to move forward, you will receive a text correspondence/email inviting you to participate in a screening. It is recommended to open this screening on a computer to better articulate your answers. Your assessment will be reviewed and you will subsequently be informed if you will be moving forward to interview.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Humana is more than an equal opportunity employer, Humana's dedication to promoting diversity, multiculturalism, and inclusion is at the heart of what we do in all of our Humana roles. Diversity is more than a commitment to us, it is the foundation of what we do. We are fully focused on diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us each uniquely wonderful. #LI-REMOTE #LI-JM2
Scheduled Weekly Hours
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.