U.S. Bank Fleet Customer Service Rep - Overland Park, KS in Overland Park, Kansas
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionProvides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs. Shifts available will vary between afternoon and evening hours; rotating Sat or Sun and holiday shifts are required. Scheduled shifts will be determined at time of offer Basic Qualifications - High school diploma or equivalent - Four or more years of experience in a customer service position
Preferred Skills/Experience - In-depth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures - Strong telephone and interpersonal skills - Advanced problem-solving and negotiation skills - Ability to handle difficult customer calls - Proficient computer skills, especially Microsoft Office applications - Effective selling and referral skills - Ability to identify and resolve/escalate problems - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.