Zoom Fraud Detection Engineer in Overland Park, Kansas
Work Styles at Zoom
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Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
As Zoom grows and expand the product reach, fraudulent activities become more common and fraudsters become more sophisticated. In order to stay ahead and catch fraud as close as possible to the fraud event, we need to leverage more complex analysis techniques. This role will help us catch more fraud events, save wasted dollars, and improve Zoom’s customer experience.
Duties & Responsibilities
Work with CSM/Trust&Safety/NOCs/PMs to identify known characteristics of fraudulent activity in Zoom’s Phone, Meeting audio conference side.
Implement highly optimized fraud analyzer using data analytics techniques
Extract and process real-time and batch data from Zoom services for data exploration, aggregation, and validation, Analyze emerging fraud patterns using historical data and help improve fraud detectors to proactively counter new fraudsters;
Investigate and respond to urgent internal requests to resolve ad-hoc fraud-related issues;
Communicate with partner telecom carriers to investigate external fraud alerts and resolve fraudulent use of telephony services in Zoom services;
Strong data manipulation skills including SQL and Python
Strong fundamentals in statistics
Demonstrated problem-solving mindset with analytical skills and attention to detail
Ability and willingness to be on-call in some weekends and holidays (taking turns with the rest of the team) to support Fraud systems
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