Job Information
Sunlighten Guest Experience Representative - Full Time in Overland Park, Kansas
This is a full-time position, but the shifts will vary. Evenings and weekends may be required
At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere! Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massage, organic facials, and body contouring are just a few of our offerings on our menu. The experience our guests receive when they visit our spa is unmatched and we are looking for reliable and hard-working individual to be an integral part of providing that experience.
The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. Guest Experience will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a “service” mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work weekends and evenings.
Duties/Responsibilities:
Maintain accuracy and efficiency of booking system through appointments and add on services
Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
Educate customers on our spa services and menus and the benefits of each
Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace
Assist with laundry and spa cleaning and completes list of cleaning obligations
Ring out clients through multiple modes of payment
Open, close, or otherwise man the spa independently, if necessary
“Defend” books as necessary (charge no call/no shows, take payment information, etc.)
Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy
Requirements
Prior customer service and front-desk/receptionist experience required
Excellent verbal and written communication skills
Quick thinking, positive and “can do” attitude, confidence in decision making
Hours:
Monday-Friday 7:30AM-4:30PM
Benefits
Health, Dental, and Vision Insurance
Life and Short-Term Disability Insurance
401(k), with Company Match
Profit Sharing
Paid Holidays and Paid Time Off
Flexible Spending Account (health care and dependent care)
Professional Development and Tuition Reimbursement
Private, Fully Equipped Fitness Center
Lunch Program (featuring James Beard Award-Winning Chef)
Associate Discounts on Saunas, Spa Products and Day Spa Services
Relaxation Lounge
Compensation:
$15-$16/HR, depending on prior experience
Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.