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System One IT Technician in Overland Park, Kansas

System One is looking to hire an IT Technician in the Overland Park, KS, area. The ideal candidate will have at least 3-5 years of experience in IT, such as troubleshooting tickets and asset management. Technical skills needed are ServiceNow and Power BI. This position requires some local travel so a valid driver's license is required.

Job Description:

  • Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications.

  • Responsible for IT assets, per defined processes as required by position.

  • Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets

  • Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available . Prepare shipments to remote sites as needed. Track shipments to ensure successful delivery as well as keeping customer updated on shipment status.

  • Assist with asset issues that escalate beyond the status of incident. Coordinate with the appropriate team members to troubleshoot and resolve issues.

  • Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.

    Position Requirements:

    Working knowledge relative to:

  • Computer hardware, Awareness of Networking, Communications

  • Desktop/laptop hardware, operating systems, and Office suite

  • IP networking , e vent monitoring, logging, and data collection techniques

  • Virtualization Technologies, Windows desktop operating system

  • Windows servers, Linux Operating systems, CISCO switching and routing

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.