YRC Freight Logistics Solutions Manager in Overland Park, Kansas
The Logistics Solutions Manager will grow revenue by positioning brokerage services with enterprise accounts, leading to greater share of wallet, diversification of services within account and higher account retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Service expert
o Develops deep knowledge and expertise about brokerage services and how they can benefit customers businesses.
o Serve as service experts for internal enterprise sales teams and large enterprise accounts.
- Dedicated account management
o Develops deep understanding of enterprise accounts they are assigned to and serves as a key member (customer and sales facing) for the customer team
o Proactively identifies customer needs and provides reliable information and solutions to meet those needs.
o Works directly with customers to solve logistics problems, provide consulting and solutions.
o Provides support directly to customers, serving as the quarterback of the customer POD support team to make sure solutions are proactively provided and issues resolved.
o Serve as a strategic resource for CAE and other account team members to provide solutions, ideas and problem solving.
o Increase share of wallet and retention with enterprise accounts.
- Strategic support
o Provide strategic insights and BI for customer meetings, new business pitches and QBRs.
o Identify issues or opportunities (internal, customer & market) and share with CAEs to help them compile information that helps them create deeper, strategic relationships with current point of contact or new points of contact within accounts.
Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Bachelor's degree, preferably in Business, Supply Chain Management, Marketing, Economics or a related field.
Effective verbal, communication, and interpersonal skills.
Demonstrated organizational and prioritization skills.
High energy attitude and desire to work hard while having fun.
Intermediate competency in Microsoft Excel.
PREFERRED QUALIFICATIONS* *
Previous Account Management/Sales experience in the transportation, 3PL, or supply chain industry.
Four (4) years sales experience.
Advanced competency in Microsoft Excel.
This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.
YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans
Title: Logistics Solutions Manager
Location: KS-Overland Park
Requisition ID: 2004LC