Job Information
Quality Technology Services, LLC Manager, M365 & Enterprise Applications in Overland Park, Kansas
Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)
Who We Are:
Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.
“Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone.
In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.
At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!
Who You Are:
You are a leader who has experience managing critical business applications. You are innovative and transformational in your approach to leadership, and staying abreast of industry trends that enable your organization to continue leading from the front.
The Impact You Will Have:
As a QTS’ Manager of Enterprise Applications you enable our digitization journey by building a roadmap that enables different lines of business to be successful in their utilization of critical enterprise platforms. You are the key interface to our user community, provides proactive support, and facilitates organizational change management, with an emphasis on employee adoption and satisfaction in relation to these tools. You will lead a team of Application Administrators & Application Analyst in the delivery of these services. You will also collaborate with direct leadership, business stakeholders and functional leads to ensure the goals and strategy for these applications are being met.
What You Will Do:
Team Management – supervise, coach and develop the enterprise application support team members, ensuring alignment with departmental and organizational goals and values, while also fostering the QTS culture of collaboration, accountability, innovation and customer service
Application/Platform Administration and Configuration – manage and assist the team in the configuration of applications, being a resource to the team, bringing insight and guidance as well as ensuring industry best practices while protecting QTS’s most important data
Application Roadmaps – create and collaborate on the roadmaps for enterprise applications & M365 exocsystem, including enhancements, upgrades, integrations and migrations
User Training – manage and assist in the development and coordination of regular communication and training for enterprise applications for existing and/or new features and functionality that is or will be available
User Adoption – measure end user adoption and tailor communications and training to continually improve
Vendor Management – establish and maintain effective relationships with external vendors and service providers for enterprise applications, ensuring their effectiveness
Partner with lines of business to identify use cases and requirements for process improvements that can be solved with existing applications or identify when there is a need for new solutions
Assist with the QTS Technical Advisory Committee process
Manage a repository of approved applications and associated line of business ownership within a Configuration Management Database (CMDB)
Create the next generation interface for employees to interact with IT; comfort with deploying/integrating AI and LLM’s is a must
Evaluate new tools based on line of business requirements and provide recommendations; partner with QTS Procurement on the onboarding of approved tools
Develop reporting and SLAs to continuously improve ticket completion and quality
Brief executive leadership on vision and associated roadmap; Provide strategic guidance, thought leadership, and subject matter expertise to senior management and other IT leaders.
What You Need to be Successful:
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience.
5+ years of progressive experience in managing enterprise applications, preferably in a data center or managed service provider environment.
Experience in leading people, giving feedback, or mentoring as a manager, team lead or cross-functionally
Familiarity of Microsoft 365 suite, Smartsheet, Atlassian, Docusign and other enterprise applications
Experience in managing vendors, contracts and service level agreements for enterprise applications
Ability to apply agile methodologies, tools, and practices to enterprise applications development and delivery.
Knowledge of IT security, compliance, and risk management standards and frameworks for enterprise applications.
Strong analytical and problem solving skills, allowing for the ability to translate business needs and objectives into technology solutions.
Excellent communication, presentation and interpersonal skills, with the ability to communicate complex technical concepts to technical and non-technical audiences
Strong leadership, collaboration and influencing skills, with the ability to build trust and rapport with management, business stakeholders, peers and team members.
It Would be Great to Have:
Relative certifications – Microsoft/Azure, Smartsheet, Jira/Atlassian, ITIL
Application administration of M365 (SharePoint, OneDrive, Teams, CoPilot), DocuSign, Atlassian/Jira, Smartsheet
Agile/Scrum experience
Experience working in a multi-tenant, managed service, or data-center provider environment
The Perks (and these are just a few!):
QRest Sabbatical
Employee Stock Purchase
QTS scholarship for dependents
Eagle Club award trip eligibility
Paid volunteer days
Tuition assistance, parental leave and military leave assistance
#LI-MW1
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.
At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.
We are powered by people.
And we’d like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO Accrual plus additional Paid Volunteer Days
Paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program