Humana Mobility Product Manager in Overland Park, Kansas
Do you have a passion for change, innovation, and creating a great at the same time simple user experience with mobile technologies? Have you led a broad range of mobility products through design, delivery and support? Do you enjoy to manage and frequently communicate on progress, risks and change control? If you feel you can excel in delivering high-impact, end user experience centered mobile solutions this is the role for you.
We are seeking a seasoned, results-oriented, and empathic Product Manager (Senior role) to work with multiple business and technology stakeholders to assist in building out complete mobile solutions that create a delightful experience for Humana associates as the main customer base throughout their journey at the company.
A successful Product Manager is someone who is highly analytical, able to work effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple solutions that delight end users and stakeholder teams. The ideal candidate for this role will have a business and value oriented product sense combined with a good understanding of technical mobile device and application management concepts that apply in the Healthcare or similar industries. You must be able to thrive and succeed in an entrepreneurial environment without being hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, the ability to partner with technical and non-technical stakeholders and leadership are essential to success in this role.
In this position you will:
Own and drive the overall mobility foundation product roadmap to create successful launches
Work in a cross-functional environment to define technical options, requirements and timelines for delivering mobile devices and applications that optimize the users' work experience
Interface with organizational stakeholders - end users, suppliers, research and engineering teams as well as marketing and communications
Interact directly with senior management to advise on and obtain input for evolving mobile strategy and technical options to solve user problems
Negotiate features and release timelines with multiple internal teams that contribute to creating a complete mobile experience, including finding, purchasing, receiving and using mobile devices and applications.
You have experience in cloud technologies and the capabilities it enables for mobile functionality and delivery of value adding data and information.
Lead or coordinates cross-functional, agile teams from design to delivery and operationalizing of fully-developed mobile products that are ready for customer use.
Work on problems of diverse scope and complexity ranging from moderate to substantial.
Exercise independent judgement and decision making on complex issues to determine the best course of action.
Ability to effectively prioritize what matters and manage multiple streams of work at the same time.
Collaborate exceptionally well intra-team as well as with broader internal and external stakeholders, including engineering, business teams and partners. Share information and results effectively and succinctly with right level of information detail.
Achieve favorable outcomes when there is conflict of interest, using data, technology and market knowledge.
Experience with analyzing competitor activities vs. own products/solutions; develop awareness of directional competitor behavior.
Knowledgeable about user needs and behavior patterns. Form and present empathy maps and clearly identify user profiles. Can map features to target personas and value.
Expertise in using analytics, metrics and key performance indicators to measure progress.
Ability to set and track product performance goals. Use and present usage and performance data that influence product direction and development.
Ability to identify and quantify opportunities for roadmap prioritization. Assess tech debt as part of the development backlog and manage accordingly.
Ensures backlog is visible, is prioritized based on user and business value, is constantly revisited, estimated & prioritized.
Deep understanding of agile development processes; lean and service design oriented startup mentality.
Ability to deeply understand good and bad user experience and identify opportunities for improvement. "Design for Delight" mindset.
Understanding of tracking intra product dependencies, system integrations, interfaces.
Bachelor's degree and 7+ years of technical experience, or equivalent and 2+ years of product manager, product owner or senior business analysis experience.
Experience with Cloud-PaaS, SaaS, API, mobile friendly development, Machine Learning and AI.
BS in Computer Science, Engineering, or an MBA degree with engineering/quantitative background
Experience with senior management and executive level teams
Product management certification(s) with Pragmatic Institute, Group280, Scrum Product Owner, productschool, SAFe or similar
Familiarity with Healthcare is a plus
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours