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Aston Carter Patient Access Specialist in OVERLAND PARK, Kansas


The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.


  • Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality

  • Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers

  • Verify patient specific benefits and document specifics including coverage, cost share and access/provider options

  • Identify any coverage restrictions and details on how to expedite patient access

  • Document and initiate prior authorization process and claims appeals

  • Report any reimbursement trends or delays in coverage to management


typing, data entry, customer service, Computer skills, insurance verification, Health care, Patient access, Medical terminology, Insurance

Pay: $19.00 hourly


  • 11100 NALL AVE, OVERLAND PARK, Kansas, 66211-1205, United States

  • This role will train & work onsite for a minimum of 120 days (4-5 Weeks)

Top Skills Details: typing, data entry, customer service, Computer skills, insurance verification

Additional Skills & Qualifications:

  • In-depth understanding and experience with Buy & Bill, Major Medical & Pharmacy Benefit Coverage.

  • 2 to 5 years of benefit investigation involving the analysis and interpretation of insurance coverage

  • 3 to 5 years of experience interacting with healthcare providers in regard to health insurance plan requirements

  • Excellent verbal communication skills and grammar

  • Computer literacy/competence

  • Salesforce system experience preferred

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.