Great-West Corporate Retirement Plan Reporting Coordinator in Overland Park, Kansas
The Feedback Account Coordinator is responsible for monitoring the feedback files running on the Next Gen platform. The Feedback team does the setup as well as monitor and track all Client feedback files to ensure they meet the clients documented expectations. This team is also involved in testing and first occurrence validation for new and existing business.
Setup of feedback schedule and layout.
Work with clients and payroll vendors for changes to existing feedback files.
Assistance in testing feedback files for merged and existing business prior to implementation date. This team provides final signoff for a production ready process.
Support test feedback files as layouts are changed for an existing client.
Helping test feedback files as their schedules are changed for an existing client.
Drive resolution of feedback file issues. Facilitating to ensure the right team(s) are engaged, chair / facilitate status meetings as necessary, discuss the subject with the client as necessary, and etc.
When warranted, validate the content of production feedback files vs. the recordkeeping system / what we intended to have on the files for accuracy.
Other duties related to feedback files
Monitor control reports
Previous Account Administration experience or 6 months in a related position
Demonstrated leadership ability and decision making skills.
Degree in Business, Finance, Information Technology, or similar field strongly preferred; or 2 years of directly related experience in cash/financial experience.
Advanced Excel skills strongly preferred; Access and SQL experience a plus
Analytical, detail oriented
Normal Office Working Conditions This position requires periodic overtime and occasional night hours
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.
At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.
External Job Title: Retirement Plan Reporting Coordinator
External Company Name: Great-West Life & Annuity Insurance Company