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T-Mobile Senior Analyst, Business Systems\u2013 Back Office in Overland Park, Kansas

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

The Back Office Business Analyst team provides support for back-office finance teams (Tax, Finance Operations, Fraud, Credit Risk, and other Finance-related functions) on Enterprise Projects and Programs by working closely with stakeholders and technology teams to identify, evaluate and prioritize opportunities and develop a strategic approach to implementing change.

The Senior Business Systems Analyst role will participate in large enterprise projects and programs supporting one or more work streams and multiple business teams. The candidate will need to have a wide variety of skills and strong communication in order to support activities, such as: gathering, developing and documenting stakeholder requirements (developing Initiatives/Features/Acceptance Criteria/User Stories), and collaborating closely with technology to ensure delivered solutions meet business needs. The candidate needs the ability to balance competing priorities and negotiate successful outcomes that are understood by those they represent. The candidate should be comfortable with multiple SDLC methodologies including waterfall and agile development models.

The ideal candidate will be able to quickly integrate and develop a clear understanding of the business teams they represent, be self-motivated and resourceful, and have a strong aptitude for creative problem solving. This role requires the ability to understand financial-related work streams and help drive successful implementation of requirements and process.

What you’ll do in your role.

  • Assess impact to Back Office work streams and quickly assimilate the project knowledge and design direction.

  • Represent one or more Back Office organizations on projects, working closely with, and knowing when to involve, the business SMEs.

  • Facilitate requirement sessions, provide requirements, provide guidance on creating appropriate requirements, and provide appropriate success criteria.

  • Participate in design sessions and review technical documentation.

  • Support User Acceptance Test cases, scenarios, and plans. Communicate testing needs with appropriate resources and share results with work stream counterparts.

  • Provide recommendations on when to trade off functionality, and when not to trade off, and communicate to multiple audiences.

  • Communicate and provide options from the project for impacts to policies and procedures that impact the supported back office organizations.

  • Communicate regularly to business partners about the impacts of upcoming changes and project deadlines.

  • Manage risks and issues and escalate as appropriate.

  • Create process flows for current and/or future Back Office and system processes, as well as provide input to training material for new systems.

  • Provide representation on financial and risk management processes, transactional flows, and policy and controls to the project.

  • Maintain strong advocacy for assigned work stream needs.

  • Manage relationships and communications with process owners in back office.

  • Work with the project manager to ensure delivery of the project requirements.

The experience you’ll bring.

Knowledge, Skills, and Experience:

  • 7 years+ relevant work experience in Finance, Accounting or Risk Management (Credit, Fraud, Controls) roles, project execution, or technology – empowering business through robust technology improvements. The ideal candidate will have all.

  • Solid understanding of ERP and/or financial systems, including the development, implementation, testing, and/or maintenance of a suite of billing, accounting, credit, collections or fraud prevention systems

  • Experience managing ambiguity and complexity in unstructured operating environments, while able to navigate in larger, more structured environments.

  • History of balanced decisions about when more process is beneficial.

  • Experience and ability to show the transactional flow of multiple back office process areas, and the interest to learn more.

  • Experience in one or more SLDC methodologies (Agile, Waterfall), and ability to show how to work within the process.

  • Proficiency with Excel, Word, PowerPoint, Outlook, IE/Chrome, and experience with Visio and SharePoint.


  • Bachelor of Arts / Science degree in business or technology.

  • 4-6+ years in BSA type roles (not exclusively or predominantly testing)

  • A high degree of creativity and innovation, with proven examples of applying knowledge, experience, and judgment to ambiguous problems.

  • Strong quantitative, analytical and problem solving skills; must be very comfortable with data

  • Strong consensus building skills between business and technology partners.

  • Be detail-oriented and believe that details matter greatly to the success of the solution.

  • Strong interpersonal, communication, and presentation skills.

  • The aptitude to see and think through complex end-to-end enterprise processes and system flows.

Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your outstanding work:

  • Competitive base pay plus annual bonus potential

  • Benefits for part-time and full-time associates

  • Medical, dental and vision benefits

  • Matching 401(k)

  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

  • Generous paid time-off programs

  • Phone service discounts

  • Education reimbursement

  • Serious growth potential for your career!!

  • This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldn’t do it without someone like you.

  • So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

  • At least 18 years of age

  • Legally authorized to work in the United States

  • High School Diploma or GED

  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

Position details

Req ID: 179125BR

Department: Finance

Travel Required: No