U.S. Bank Solutions Representative - Overland Park, KS in OVERLAND PARK, Kansas
Provides primary support, escalation and resolution management for Verbal Customer Complaints and Supervisor Escalations in RPS Collections and Recovery.
Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
Schedule includes working nights and weekends
High school diploma or equivalent
Four or more years of experience in clerical and customer service activities
Superior knowledge of products, services, terminology, procedures and systems related to assigned area
Excellent customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to independently identify and resolve complex problems
Proficient computer skills, especially Microsoft Office applications
Excellent verbal and written communication skills
Primary Location: Kansas-KS-Overland Park
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 200019622
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.