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U.S. Bank Solutions Representative - Overland Park, KS in OVERLAND PARK, Kansas

  • Provides primary support, escalation and resolution management for Verbal Customer Complaints and Supervisor Escalations in RPS Collections and Recovery.

  • Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.

  • Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.

  • Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

  • Schedule includes working nights and weekends

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • Four or more years of experience in clerical and customer service activities

Preferred Skills/Experience

  • Superior knowledge of products, services, terminology, procedures and systems related to assigned area

  • Excellent customer service skills

  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service

  • Ability to independently identify and resolve complex problems

  • Proficient computer skills, especially Microsoft Office applications

  • Excellent verbal and written communication skills

Job: Processing

Primary Location: Kansas-KS-Overland Park

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200019622

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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