Cosentino's Starbucks Barista in Overland Park, Kansas
Position Objective: To contribute to Cosentino’s and Starbuck’s success by creating and maintaining the Starbucks Experience for our customers.
Reporting Structure: This position formally reports to the Starbucks Manager.
Status: This is a non-exempt position.
The following is a list of any certifications, formal education, or training requirements for this position.
§ A food handling permit must be obtained within the first 14 days of employment.
§ Completion of ongoing training and development as listed on the Cosentino Learning Plan.
§ A high school diploma or equivalent is preferred.
The following is a list of the basic skill requirements for this position.
Essential Job Functions
§ Know and implement the Cosentino’s Customer Service Standards.
§ Display a “customer comes first” attitude by delivering legendary customer service at all times.
§ Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, and positive interpersonal interactions and communications.
§ Able to effectively manage multiple situations simultaneously.
§ Able to work effectively in a fast paced environment.
§ Work with integrity, honesty and knowledge that promotes the culture, values and mission of both Cosentino’s and Starbucks. Demonstrate a calm exterior presence during periods of high volume or unusual events.
§ Efficiently and accurately prepare and price products for sale to customers.
§ Adhere to legal and operational compliance results.
§ Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.
§ Be knowledgeable about the items in your department so you can accurately and courteously answer customer questions.
§ Meet or exceed productivity standards to produce desired team and individual results.
§ Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
§ Ensure the department is always clean, fully stocked and appropriately merchandised.
§ Able to operate, clean and maintain all equipment safely and competently.
§ Know and practice rotation procedures to ensure product dates are properly monitored.
§ Demonstrate the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
§ Demonstrate the basic math and reading skills required for the position.
Non-Essential Job Functions
§ Promote department sales by suggesting additional products, offering samples to customers and creating visually appealing display cases.
§ Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
§ Practice open communication with store management team regarding any issues in the department.
§ Quickly unload incoming shipments of bakery ingredients and neatly stock them in their designated areas without damaging merchandise.
§ Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
§ Reaching overhead with both arms up to a maximum of 84 inches, twisting at the waist and lifting objects with both hands weighing up to 30 lbs.
§ Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.
§ Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
§ Occasionally lifting and carrying up to 32 lbs.
§ Bending and squatting, at times all the way to floor level.
§ Able to work in colder conditions of the grocery coolers and freezers.
§ Climbing a ladder, possibly up to 15ft.
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
§ Meets or exceeds the service expectations of internal and external customers.
§ Accepts customer feedback and uses it to make improvements in products and services.
§ Decisions, actions and behaviors reflect a priority on the customer’s needs.
§ Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards.
Integrity and Trust
§ Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions.
§ Presents the unvarnished truth while still maintaining a courteous, polite demeanor.
§ Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust.
§ Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace.
§ Relates well to all kinds of people.
§ Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries.
§ Maintains constructive and effective relationships with peers and customers.
§ Uses diplomacy and tact to diffuse even high-tension situations comfortably.
§ Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources.
Adaptable Learning Style
§ Learns quickly when faced with new procedures, problems or other changes.
§ Open and adaptable to changes in the workplace.
§ Learns from both successes and failures in the learning process in order to keep developing in the workplace.
§ Quickly considers all angles of a situation to identify solutions and problem-solve challenges.
§ Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge.
§ Looks for new opportunities to develop professionally and keep skills and knowledge fresh.
§ Known as the type of person to “step up to the plate” to get things done.
§ Responds to tasks, projects or requests with a sense of urgency.
§ Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented.
§ Demonstrates an eager and willing attitude when asked to participate in new projects or tasks.
§ Able to anticipate problem areas and possible solutions for improvement.
§ Functions well as part of a team, but can also act independently when necessary to “get the job done”.
§ Demonstrates required skills in a manner that produces desired results.
§ Follows company policy and procedures in order to achieve maximum results.