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YRC Freight Storage Engineer II (Nationwide) in Overland Park, Kansas

JOB SUMMARY

Performs tasks associated with installing, configuring, and maintaining computer and/or network operating systems, systems software, and related hardware under guidance of senior staff. Develops and implements technical knowledge to meet the needs of the team and organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provides support and ensures reliability of deployed technologies, systems and processes according to established procedures and industry best practices.

  2. Troubleshoots, analyzes, monitors and reviews records and reports of productions, application, system failures and other problems.

  3. Responsible for monitoring performance and maintaining system stability. Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities. Maintains platform related inventory and other hardware/software/license tracing documentation.

  4. Manages team and small cross functional/departmental projects. Coordinates the successful execution of project activities. Assists and develops project presentation. Presents project presentation to technical groups.

  5. Provides knowledge, training and solution sets to first level support teams to improve first call resolution and increase customer satisfaction. Reviews issues to identify trends and make recommendations for improvement.

COMPETENCIES* *

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.

  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.

  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

  1. Bachelor’s Degree in Computer Science or equivalent

  2. 3 years of relevant in depth technical knowledge in areas related to platform specific systems and/or network operations.

PREFERRED QUALIFICATIONS* *

  1. MBA

  2. Demonstrated experience in leading development teams.

WORKING CONDITIONS

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This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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PHYSICAL DEMANDS

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The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

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YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

Title: Storage Engineer II (Nationwide)

Location: KS-Overland Park

Requisition ID: 2001UG

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