Job Information
Mr. Electric Customer Service Representative in Paola, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13120184
Are you looking for a Part-Time job that will challenge your communication skills and allow you to make a difference in peoples lives?
Do you like interacting with homeowners and helping to create safer homes?
\ If so, youre in luck! Mr. Electric is looking for customer service representatives/marketing assistant to join our team, so apply today!
\ Why You Should Join Our Team as a Customer Service Representative/Marketing Assistant
We Invest in You We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.
\ We Collaborate with You As a CSR, youll work closely with other team members and service technicians to ensure that customers receive the best possible service as well as assist in social media and other marketing campaigns.
\ We Share Our Success with You Weve figured out the formula and will show you how to deliver an exceptional customer experience.
\ Here are Your Responsibilities as a CSR at Mr. Electric of Paola, Overland Park, Lee\'s Summit
As a Customer Service Representative, you are a key member of our team. Youll be the first point of contact that customers have with us, and shape the customers perception of Mr. Electric from the beginning.
\ Here are the primary responsibilities for this position:
- You will answer customer calls and schedule jobs according to the customers needs.
- You will assist in marketing by maintaining social media sites, lead aggregate sites, and ground game strategies.
- You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.
\ Heres How We Measure Success
- Solidify Opportunities By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
- Top-Notch Customer Satisfaction You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
- Efficiency To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.
\ How to Know If You Are a Good Fit
As a Mr. Electric customer service representative,
- You focus on the positive and enjoy being around upbeat people.
- You keep your promises to the customer and the team.
- You are detail-oriented, both in your work and when communicating with the customers.
- You are professional by nature, and it shows up in everything you do.
- You are comfortable with data entry and using technology.
- You enjoy meeting new people and building new relationships.
- You welcome feedback and are always looking to sharpen your skills.