Job Information
Kansas Employer Front Desk Clerk in Park City, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12910385
JOB PURPOSE
Responsible for providing superior guest satisfaction throughout hotel check in/out and all stages of a guests stay.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Attends to the guests needs such as check-in/check-outs, reservations, and answering guest questions and needs.
- Processes guest registrations, verifies method of payment, and follows established credit-checking procedures.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Completes shift reports and maintains guest room key storage.
- Maintains the highest level of confidentiality.
- Communicates effectively with co-workers, management and guests.
- Maintains a professional and courteous demeanor with guests at all times, including during an unexpected situation or problem while trying to find a satisfactory solution.
- Performs additional duties and responsibilities as assigned.
EDUCATION/EXPERIENCE/QUALIFICATIONS
Educational/Experience: High School diploma/GED or equivalent or a combination of education and experience. Hotel or hospitality industry or front desk experience preferred.
- Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures.
- Must be reliable, punctual and collaborative with co-workers and managers.
- Maintain a professional demeanor in a high stress environment.
- Has proper telephone etiquette.
- Ability to work as directed by your supervisor, which may result in being scheduled anytime during a 24 hour period, 365 days a year.
- Ability to think quickly when resolving problems.
- Must be able to push and lift weight up to 25lbs.
- Ability to sit, walk or stand for prolonged periods of time as required performing the assigned duties of this position.
- Must be able to use hands, fingers or feel; and reach with arms or hands to perform the assigned duties of this position.
- Ability to work a flexible schedule based on business demands.
- Ability to communicate effectively with co-workers, management and guests.
- Ability to read, write, and communicate using appropriate English standards of language.
- Ascend/descend flights of stairs to access hotel work and break areas throughout work day.
BACKGROUND
Employment is contingent upon the successful completion and approval of Justifacts background search.