Kansas Works Veterans Jobs

Kansas Works Logo

Job Information

Pitsco Education Customer Support Associate in Pittsburg, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12524796

Summary: Pitsco Education values industry-leading customer service. We are looking for a customer-

centric Customer Support Associate to join our team who shares this vision. This position is

responsible for supporting all components of the order process from quote and order placement to

shipment and post-delivery needs. This is achieved through interacting with customers through a

variety of communications mediums and settings. These tasks are accomplished by performing the

following duties.

Essential Duties and Responsibilities (other duties may be assigned):

Interacting with customers in a polite and professional manner via incoming and outgoing

phone calls, email, chat (text and video), face-to-face communication, and other channels as


Supporting all components of the order process including order entry, return process, and

customer inquiries

Analyzing information received from the customer and exercising independent problem-

solving to deliver successful resolutions

Representing Pitsco during meetings and potentially at conventions/exhibits/events as


Continually obtaining and retaining product knowledge to support customer needs

Preparing various information and reports as requested

Assisting in various departmental projects as requested