Job Information
Pitsco Education Customer Support Associate in Pittsburg, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12524796
Summary: Pitsco Education values industry-leading customer service. We are looking for a customer-
centric Customer Support Associate to join our team who shares this vision. This position is
responsible for supporting all components of the order process from quote and order placement to
shipment and post-delivery needs. This is achieved through interacting with customers through a
variety of communications mediums and settings. These tasks are accomplished by performing the
following duties.
Essential Duties and Responsibilities (other duties may be assigned):
Interacting with customers in a polite and professional manner via incoming and outgoing
phone calls, email, chat (text and video), face-to-face communication, and other channels as
assigned
Supporting all components of the order process including order entry, return process, and
customer inquiries
Analyzing information received from the customer and exercising independent problem-
solving to deliver successful resolutions
Representing Pitsco during meetings and potentially at conventions/exhibits/events as
requested
Continually obtaining and retaining product knowledge to support customer needs
Preparing various information and reports as requested
Assisting in various departmental projects as requested